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Passenger Experience & Satisfaction Survey
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* Indicates required question
What is your age group?
18–24
25–34
35–44
45–54
55–64
65 and above
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What is your gender?
Male
Female
Prefer not to say
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Are you a Zimbabwean citizen?
Yes
No
Other
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What is your usual primary purpose for traveling?
Business
Leisure
Educational purposes
Other:
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Which route do you travel most
*
HRE/BUQ
HRE/VFA
HRE/DAR
HRE/JNB
BUQ/VFA
What time of day do you prefer to travel?
Early morning (5am–9am)
Midday (10am–2pm)
Afternoon (3pm–6pm)
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How often do you fly with Air Zimbabwe?
Weekly
Monthly
Quartely
Rarely
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How would you rate your overall flight experience?
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
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How do you usually book your flights?
Travel Agency
Via website (
airzimbabwe.aero
)
Air Zimbabwe Ticket Offices
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Which sector do you frequently fly?
Domestic
Regional
Both
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How would you rate our cabin crew’s service?
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Other:
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How satisfied were you with the in-flight meals?
Satisfied
Change meals
Other:
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What do you value most when choosing an airline?
Ticket Fares
On-time performance
Flight schedule and frequencies
Inflight amenities
Other:
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Would you recommend Air Zimbabwe to others?
Yes
No
Other:
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Which area of improvement should Air Zimbabwe priorities?
Improve on time departure
Expand route network
Increase frequency on the domestic route
Other:
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