CF Workshop Quality Survey
The aim of this survey is to collect feedback on relevance of services offered by the CF service providers (IPR services, marketing services, advisory services), including CF platforms; criterions for assessing quality of CF services providers and relevant factors of successful campaign.
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1. Name of legal entity/CF Campaigner:
2. Country of registration/residence:
3. Web address:
4. Contact person:
5. Email:
6. Number of initiated CF campaigns:
7. Number of successfully finished CF campaigns:
8. Which CF platform do you consider to be the best?
9. Which CF platform(s) have you used?
10. Where does your crowd come from? (you can choose multiple answers)
11. Are you willing to invest in a project in neighbouring country?
Clear selection
12. Are you interested in a development of a new CF campaign?
Clear selection
13. Please state the most important factor(s) of successful CF campaign:
14. Please state the most important factor(s) that prevent CF campaign to be successful:
15. Please state main problems you have encountered during your campaign (include any problems with CF platform and/or CF service provider):
16. Which were the winning aspects of your CF campaign/s (eg. photos and video, good marketing campaign, positive feedback from other backers, pre-launching marketing etc.):
17. What kind of contribution/added value would you expect from CF service providers? (CF service providers: marketing agencies, IPR, graphic designers, creative writers, campaign managers, photographers, social media managers, web designers, video producers etc.):
18. What kind of support/added value would you expect from CF platforms?
19. Are you aware of existing codes of conducts or quality frameworks for CF platforms?
Clear selection
20. Which external services have you used in your CF campaign (Type of service/Service provider)?
21. In terms of hiring the CF service provider, for each of the quality indicators please give us your feedback on the importance of them in terms of success of CF campaign (scale between 1 and 10; number 1 - very important, number 10 not important)
1
2
3
4
5
6
7
8
9
10
Number of CF campaigns
Number of succesful CF campaigns
Total value of CF campaigns
Total value of successful CF campaigns
Success rate
Experience in CF campaigns
General experience
Previous clients
Positive feedback from other clients
Clear selection
22. In terms of choosing the CF platform for your campaign, for each of the quality indicators please state your opinion on their importance (scale between 1 and 15; number 1 - very important, number 15 not important)
1
2
3
4
5
6
7
8
9
10
11
1
1
14
15
Total number of launched CF campaigns on the platform
Number of successfully funded CF campaigns on the platform
Success rate
Total number of backers (investors) on the platform
Pre-screening of campaigns before launched on platform (manual, data driven etc.)
Data aggregation - third party relations managed by the platform (open API, manual etc.)
Data Treatment (the way data privacy and online security are taken care off)
Interactions (the possibilities for users to contact the platform, retrieve help or guidance as well as complain or provide other input as well as actual response times)
Payments - how payments are made, client money segregation (3rd party online payment provider, own online payment solution, etc.)
Fraud (how eventual frauds will be processed - the processes to identify and manage fraudulent behaviour with regard to project owners, investors, advisors and employees)
Specific resolution plans (in case of platform failure)
Capital adequacy requirements (the capital set aside to ensure that the platform does not become insolvent)
Additional services offered by CF platform (eg. campaign quality check, campaign preparation, connection with CF service providers etc.)
Form of regulation (MiFiD (Markets in financial instruments directive), MTF (Multilateral Trading Facilities), National Model, other)
Clear selection
23. Comments - optional (Please state any comments you might have on CF in general (positive and/or negative aspects), CF service providers and/or CF platforms):
CrowdStream project is co-funded by EU funds (ERDF, IPA) within the Danube Transnational Programme
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