CPS Certification Customer Service Survey
Thank you for taking the time to give us your feedback about CPS certification customer service.
To help us serve you better, please answer the following questions thinking about your MOST RECENT contact with customer service.

This survey should take less than three minutes to complete. You are welcome to skip any questions that do not apply or you do not want to answer.

How did you contact customer service? *
If you used the frequently asked question feature while you were on hold (877-366-8154), how helpful was it? *
What was the primary reason for your inquiry? *
How long did it take for your issue to be resolved? *
After your first contact with customer service, how many times did you have to contact them again before the problem was corrected *
Overall, how satisfied are you with the customer service representative? *
The customer service representative (CSR) quickly identified the problem.
The CSR was knowledgeable and competent.
The CSR handled issues with courtesy and professionalism.
What could have been done to serve you better?
Your answer
If this survey was completed regarding a call to customer service, please specify the date and time of the call and the number you called from (please include the area code).
Your answer
If you know the name of the person you worked with, please let us know.
Your answer
What is your name? (optional)
Your answer
What is your certification ID or SK ID? (optional)
Your answer
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