Harassment, Inappropriate Contact or Behavior Reporting Form • Provisional Policy Pending Board Approval
The MakeHaven community is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion. We do not tolerate harassment of participants in any form.
This expectation of conduct applies to all MakeHaven sponsored spaces, including our blog and chat, as well as any other spaces that MakeHaven hosts, both online and off. Anyone who violates this policy may be sanctioned or expelled.
Harassment includes the following, without limitation:
-- Offensive comments related to race, religion, gender, gender identity and expression, sexual orientation, disability, or physical appearance
-- Gratuitous sexual or obscene images or behavior in spaces where not appropriate
-- Unwelcome physical contact or sexual attention without consent or after a request to stop
-- Threats or incitement of violence towards any individual, including encouraging a person to engage in self-harm
-- Deliberate intimidation by words, gestures, body language, or menacing behavior
-- Harassing photography or recording, including logging online activity for harassment purposes
-- Continued one-on-one contact or communication after requests to cease
-- Deliberate "outing" of a sensitive aspect of a person’s identity without their consent
-- Deliberate misgendering. This includes dead naming or persistently using a pronoun that does not correctly reflect a person's gender identity
This form is for submitting a complaint related to harassment or inappropriate contact impacting a member or a guest. This form is not a replacement for exercising your own legal options. If you believe something criminal happened please contact the police directly. This form is reviewed by staff. Staff will review the content of this form, and it will be made available to the board chairperson and other board members only if determined necessary by staff. The name of the accuser will not be made public or be shared with the harasser without affirmative consent.
It is contrary to the values of MakeHaven for anyone to retaliate against any individual who in good faith reports a violation of MakeHaven policies. Any employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment. A member who engages in retaliation will be subject to discipline up to and including termination of membership.
If you are uncomfortable using this form, or have a complaint related to any person (staff/board) who is privy to this form you may make your complaint directly to any of the following: the Executive Director, Operations Manager or Board Chairperson. In this case, please be sure to clearly indicate you wish to report a harassment complaint and identify who the complaint concerns.
I am reporting an incident:
that occurred to me
that I witnessed in the space
that was reported to me by a member
The person is accused of the harassment is:
A staff member
Your name (optional)
You name is optional, however omitting your name will remove the ability to request clarifying followup questions and significantly limit the options available in MakeHaven's response. MakeHaven will work with you to respect your confidentiality.
The name or description of the offender
Describe what happened
When did this occur?
Were other people present? If so, please note below:
Next steps (procedure)
MakeHaven takes these accusations seriously. We commit to acknowledging your report by the close of the next working day. Our next step is to create a written formal log of the complaint, and consider if there is a remedy. We may reach out to you for clarification on what happened while formulating this written log. Staff will have a discussion with you about what next steps you feel fit best. MakeHaven strives to protect the privacy and comfort of the accuser. When receiving a complaint staff will determine, with your feedback considered, if the issues can potentially be resolved through facilitated mediation/discussion. Actions that require sanctions likely include informing the accused of the complaint and a sufficiently detailed description of the incident so they can exercise their right to an appeal. Solutions that involve issuing a written warning, or sanction with a description of the offending behavior to a harasser may inadvertently or by necessity include detail which reveal who made the complaint. MakeHaven staff will discuss what is to be shared and seek to understand and respect your concerns before issuing a warning or sanctions. If the activity is severe the staff may determine to immediately refer the issue, and all details to the board of directors or legal authorities. We commit to making a decision and share written recommendations about your initial report within 10 business days. If investigation supports the accusation the Executive Director may determine to take intimidate actions such as: written warning, restriction of space use by the accused, removal from employment or volunteer position at MakeHaven, suspension or termination of accused's membership, a permanent ban from the space and/or report to the authorities. If either accused or accuser is dissatisfied with the determination of the Executive Director the decision may be appealed to the Board of Directors in writing to the chairperson. The Board of Directors will decide to either hold a special meeting regarding this matter, or will consider it at the next meeting in its cycle. Staff will respect the "Recommended Solution" and agreed solutions in subsequent conversations, but may refer complaints to the board of directors. The board is not required to act in accordance with the grievance or complainant's "Recommended Solution" part and may devise its own remediation, but will seek approval from the accuser unless legally obligated to act. All complaints are aggregated and reported to the board quarterly. We track whether you consider the complaint resolved, and your satisfaction in the resolution.
In the most severe cases MakeHaven's actions will be guided by the Crisis Response Plan:
Recommended Solution. What next steps would you like to see taken?
No further action at this time, but please keep a record of this report.
In-person or video meeting between the accuser and staff to get more information, discuss next steps.
Inform the accused person of the report.
Review the video footage of the incident (note that videos do not include sound).
Take steps towards suspending/terminating the accused person's membership.
Report behavior to the proper legal authorities.
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