Lost an Item
Our lost property team are on hand to try and help reunite you with your missing items. To help the team find your item as quickly as possible, we’ll need to know a few things to help us.

Please complete the below with as much detail as possible. Our coaches may be out on the road all day and even overnight before the vehicle and your lost item may be returned to the depot, so please bear with us, we will contact you with an update when we have one.

Once your form has been submitted our team will internally investigate with the depot responsible for running the service you travelled on and other relevant departments to try and establish the whereabouts of your item. Please only report the details of your loss once, multiple entries may lead to a delay in the investigation.

Customer Full Name *
Your answer
Customer telephone number *
Your answer
Customer e-mail address (Postal address if you don't have email) *
Your answer
Customer Ticket Number *
Your answer
Travelling from *
Your answer
What time did you depart *
Time
:
Travelling to *
Your answer
Coach Service Number *
Your answer
Date of travel *
MM
/
DD
/
YYYY
It's important to know if you travelled on the same timed service as the time booked on your ticket. If you travelled on a different time please let us know those details below.
Your answer
National Express Staff Use Only
Agent Name
Your answer
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