Parts Claim Form
We try our best to supply all of our products in pristine condition, but due to the number of parts, size and weight of the products, on some unfortunate occasions damage may occur during shipping or transportation.
If this has happened to you then may we pass on our sincere apologies and assure you that we do understand your frustrations, and will do our best to rectify the situation as soon as possible.
Firstly, we request that you check all parts before submitting a parts request. It may help to label/number the parts when checking them against the parts and hardware lists on the instructions, as this will also make the installation faster when you build your set.
Secondly, completing this form is the most efficient method of claiming your parts because the list and all necessary information is sent directly to parts department, and will be processed as a priority.
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1. Your Details
Please complete your personal details below as accurately as possible.
First-name & Surname
Please enter the address you would like the parts delivered to below
Please enter your mobile number as this is supplied to the courier to communicate tracking information
2. Purchase Details
Please complete the below information as accurately as possible. This information will enable us to identify your order and ensure warranty claims are processed as a priority.
Enter the name of the item your purchased
Order or Invoice Number
You should have been provided an order or invoice number with your purchase or this would have been emailed to you if you ordered online.
Date of Purchase
If known enter the date you purchased, or alternatively enter an approximate date if you don't know the exact date
3. Claiming Parts
Thank you for entering your personal and purchase information above. We now need the information regarding your parts. Please click the continue button below to claim your parts.
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