Soul & Ink: Terms of Service
For your planning purposes, please take a moment to read our Terms of Service thoroughly to make sure we're a good match for your needs. We'd love the opportunity to create something memorable together.

*We recommend booking at least 1 month in advance to secure date and production time. Requests received within 2 weeks of due date are subject to rush charges.*

LIVE SCREEN PRINTING
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• A 50% downpayment is required upon acceptance of estimate to hold event date and begin project at least 15 business days before event to avoid rush charges.
• FINAL artwork must be submitted or approved at least 10 business days before event to avoid rush charges.
• All live screen printing packages* include custom design 1 initial design draft + 2 rounds of editing.
• Additional work outside of the original scope of work will incur a $100/hour rate.
* Packages can be viewed @ soulandinkcrew.com/pricing. We require a custom package estimate for traveling.
• If for any reason thereafter, client should need to cancel or change the date of the event, the deposit will remain with Soul & Ink as a courtesy for our having to forgo other potential projects that may have been executed on said date.
• For travel, we require a minimum $3000 day rate, including travel, accommodations & shipment of equipment cost.

SET UP & LOGISTICS for LIVE SCREEN PRINTING
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• We request that all modifications & logistics for the project, aside from cancellation or date change, be shared with us in advance so we can prepare accordingly, including site visit or photos of activation area.
• Set-up requires a 10x15 workspace, two 4x6 tables and access to electricity confirmed at least 10 days prior to event.
• Please provide parking and load-in information at least 10 days prior to the event.
• Set up of equipment takes one hour and break down takes one hour.

IN-STUDIO SHORT RUN SCREEN PRINTING
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• We require a minimum of 20 and a maximum of 75 prints, with at least 15 business days time frame.
• FULL payment upon acceptance of estimate prior to due date to begin project production with at least 15 business days time frame.
• FINAL artwork must be submitted at least 15 business days before due date to avoid rush charges.


CUSTOM DESIGN
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• Design is not included for in-studio printing, please ask for a custom estimate
• Custom design packages include 1 initial design draft + 2 rounds of editing
• Additional work outside of the original scope of work will incur a $100/hour rate
• Standard turnaround time for new designs = 2-3 weeks


PAYMENTS
• Upon acceptance of an estimate, an invoice will be emailed to client, whereby we must receive payment to begin work
• For your convenience, all of our invoices allow for ACH direct debit payment
• We also accept all major credit cards and PAYPAL for an additional 3% surcharge added to the final bill


ART FILES
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Client is responsible for handling the following art specifications:
• Email art files to: info@soulandinkcrew.com
• Print ready vector or bitmap files preferred in solid BLACK in the following file types: PSD, EPS PDF
• All fonts must be converted outlines and images embedded
• Art should be sized to fit within 10.5" x 13"
• Separations or separate layers must be provided per color
• Full color mock ups are helpful, but not necessary
• Proofs will be provided to client for approval in order for production to begin


SCREEN SET UP
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• Standard screen & film set up = $25 per ink color.
• To reset up screen & film set up = $25 per ink color
• Screen set up fees are charged per print location. For example, front back & sleeve printing require separate screens.


TURNAROUND TIME
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PROCESS GUIDELINES | To BEGIN a project + commit to a DUE DATE, the following specifications must be met:
1. Final print ready APPROVED ART submitted at least 2 WEEKS in advance, client is responsible for art specifications.
2. All GARMENTS must be in house: A. Partial garments in-house do not comply for the order to be processed. B. For those supplying their own, garments need to be separated by size & color in order to be processed.
3. For LIVE screen printing on-site logistics & confirmation of electricity access must be provided 10 days prior to event.
4. Invoice PAYMENT must be submitted and processed.

NEW DESIGNS | Standard turnaround time = 2-3 weeks by 6pm COB on due date, larger projects may require more time.

PRODUCTION | Please allow:
• 1-4 business days for a digital pdf proof of design upon receipt of print ready art
• 7-10 business days for a physical sample only if needed. Additional costs apply
• 7-10 business days for production time upon client receipt of proof approval via email
* NOTE: Orders received and confirmed with deposit & art approval after 3pm will begin the following business day

Due to the CUSTOM NATURE of our services, on rare occasion projects may exceed due date in order to maintain the quality of the job, should this occur we will inform the client at least 2 days in advance of original due date. However, we are unable to provide discounts for jobs exceeding due dates due to lack of client meeting process guidelines or lack of client communication during production process.


RUSH SERVICES | For jobs needed within:
• 10 Business days - add 10% to balance
• 5 Business days - add 25% to balance
• 3 Business days - add 35% to balance
• Next Day Service - add 50% to balance
(All Rush orders must be paid in full up front upon invoice and art approval including the rush deliver fee if applicable).


PRINTING IMPERFECTION ALLOWANCE
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Due to the custom hand made nature of our services, Soul & Ink reserves the right for up to 5% printing imperfection allowance per project, particularly on rush orders. For example: if a project scope is to print 100 garments, 5% of the garment quantity will be allowed up to 5 imperfectly printed garments. We will not be liable to replace nor reimburse the 5% of imperfectly printed garments.


RETURNS & REFUNDS POLICY
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• Returns and exchanges of garments are accepted if we are in error and if the garment is outside of our standard 5% printing imperfection allowance.
• We do not offer cash refunds, only credits to client bank account can be applied.
• In the event that we are not able to fulfill your order due to a natural disaster, terrorist attack, or any other circumstances beyond our control, we do not offer cash refunds for in studio printing, only credits client bank account.


CANCELLATIONS
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• Cancellation within 5 days of deposit incur a 15% surcharge fee + a 10% re-stock apparel fee
• Cancellation after art approval incur a 25% surcharge fee + a 15% re-stock apparel fee
• Cancellation refunds take up to 30 Business days from written request of cancellation


* By clicking SUBMIT client agrees to acceptance and acknowledgement of Terms of Service. Upon acceptance of estimate and invoice payment, client agrees to entering contractual agreement, including acknowledgment and acceptance of Terms of Service as listed above. Email us at info@soulandinkcrew.com with any questions.

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