Client Feedback Questionnaire

As part of our commitment to improving the services we provide, we send our clients this feedback questionnaire. We would be grateful if you could help us by completing this form.
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    Were our offices easy to find?
    Were reception staff polite and efficient?
    Were the meeting room facilities adequate?
    Were you seen on time?
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    Were you able to speak with the person dealing with your matter when you wanted to?
    Did we make our charges and costs clear at the start and throughout the progress of your matter?
    Were all our correspondence and communications clear?
    Was our advice provided promptly and within any agreed timescales?
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    Overall level of service
    Quality of advice received
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