Conflict Management/Aggression Certification Test- MyCity Transporation
Cell Phone # (incl. area code)
If a passenger has angered you, you should NOT:
take a deep breath
examine your surroundings
a way to calculate mileage
a way of determining your exact location
a way to resolve conflict
One way to keep yourself under control during an aggressive situation is to:
use Cycle Breathing — count as you inhale and exhale
It's important to deal with conflict and aggression rather than avoid them because:
they can damage the work environment
they can damage relationships and reputations
both A and B
If you encounter an aggravated driver, you should:
not let him or her pass
It's best to deal with timid drivers by:
being patient and professional
speeding up and going around them
are very angry
use poor judgment
If you have a conflict with a co-worker:
listen to the person's point of view
convince the person that you are right
ignore it and hope it will all blow over
When adrenaline affects heart rate, we can see predictable body language cues.
One way to deal with an aggressive person who won't listen to your instructions is to:
yell loudly since their hearing is affected.
convince the person that you are right.
set limits - give two options that leave
Please complete the captcha before submitting the form.
Never submit passwords through Google Forms.
This form was created inside of innovationsystems.biz.
Terms of Service