Conflict Management/Aggression Certification Test- MyCity Transporation
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If a passenger has angered you, you should NOT:
10 points
Triangulation is:
10 points
One way to keep yourself under control during an aggressive situation is to:
10 points
It's important to deal with conflict and aggression rather than avoid them because:
10 points
If you encounter an aggravated driver, you should:
10 points
It's best to deal with timid drivers by:
10 points
Careless drivers:
10 points
If you have a conflict with a co-worker:
10 points
When adrenaline affects heart rate, we can see predictable body language cues.
10 points
One way to deal with an aggressive person who won't listen to your instructions is to:
10 points
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