Formal letter 1
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Read the text well, then answer the questions well!
Sukosuko 123
Jember

The Manager
Tokoku
Jl. Raya 45
Surabaya

.....

I am writing to complain about the remote control you sent today.

After receiving the package, I directly took a picture of it and tried using it. Unfortunately, some buttons don’t function well. I would appreciate if you could give a refund or a replacement as soon as possible. Here are the enclosed photo of the remote control and receipt.

We are looking forward to your reply.

...,
Bambang

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1. What is the purpose of the letter?
4 points
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2. What should be written to salute the addressee?
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3. According to the structure of the letter, what does the first paragraph show?
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4. What is the complaint about?
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5. What does the writer want in return?
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6. Which word is suitable to end the letter?
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7. What is missing in the opening of the letter?
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