MHPL 2019 Satisfaction Survey
Please take a few minutes to let us know how we are doing.
Overall, how important is your public library to you?
A Little Bit Important
Overall, how satisfied are you with the services of your public library?
A little satisfied
More than satisfied
Comments on library service:
In the past year, I have used...
The public library, in person, more often
The public library's online resources, more often
The public library' in person, less often
The public library's online resources, less often
The public library, in person, about the same as the year before
The public library's online resources, about the same as the year before
How many library programs did you attend in the past year at MHPL or in the community?
How is the overall quality of library service provided by staff?
Comments on library staff:
Library resources meet my needs...
Comments on library resources:
How do you find out about what is offered at the Library?
Library staff member
Library email newsletter
Medicine Hat News newspaper
CHAT News Today website
Around Town newsletter
Tourism Medicine Hat website
Comments on marketing:
Please indicate all the services you've used in the past year...
Borrowed items to take home (e.g. books, magazines, cds, dvds, games, kits)
Used materials while in the Library (e.g. read, view, listen to, browse)
Used the Library's equipment (e.g. computers, scanners, printers, copiers)
Accessed library services from another location (e.g. home, work, school, on holiday)
Attended or brought others to attend programs (e.g. summer reading, storytime, knitting, movies)
Attended a non-library meeting or gathering at the Library (e.g. recitals, rented a meeting room)
Enjoyed library provided materials at other locations (e.g. city buses, airport, homebound programs, seniors' residences, etc.)
Got information or help from the Library over the phone, by email, or through social media
Learned about programs and events in town by reviewing the public posting on the bulletin board
Used the Library as an informal meeting place or study space
Came in to use the washrooms, water fountains, pay phone
Do you have a library card? (free for kids and teens, $5 a year for adult residents)
Yes, and it's up to date
Yes, but I owe too many fines to use it
Yes, but maybe didn't get around to renewing this year
No, but I use the Library without borrowing things or logging in to things from away
No, but I borrow or log in using another card (e.g. College card, wife, husband, mother, father, child)
No, and I don't want one
My public library makes me feel..
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