FMS Technical Support Request
This form is intended for parents or guardians to provide the necessary information for our specialists to provide the proper technology support for student FCPSOn devices. A laptop experiencing hardware issues that cannot be resolved remotely will most likely be exchanged for a replacement laptop. Laptop exchanges and technical support will be arranged by appointment and occur each Tuesday from 12 to 2 pm until the end of the school year. Parents should expect to be contacted primarily by email by the TSSPEC or an administrator to schedule a Tuesday appointment whenever necessary.
If a Tuesday appointment is necessary, STUDENTS will need to attend to ensure proper setup of their device.
Student First Name *
Student Last Name *
Grade level *
Parent/guardian contact email address *
Parent/guardian contact phone number *
Necessary for TSSPEC to work remotely
FCPS student laptop bar code number *
The bar code number is a 10 digit number located below your laptop screen and on the bottom of your laptop. It begins with 0097.
Bar code example
Area of concern *
Any account, email, network, or software concerns, involving such items as Blackboard, student passwords, etc. should be entered as "Other".
Please briefly describe your concern *
i.e. won’t charge, broken screen, doesn’t turn on, can’t open Chrome, slow... forgot password
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