The Impact of the COVID-19 Pandemic on Mauritian SMEs
The COVID-19 pandemic is significantly affecting global trade and the businesses that drive it. The various stages of lock-down worldwide has predominantly impacted small and medium enterprises (SMEs).

The objective of this survey-based impact assessment is to conduct a cross-sectoral study on SMEs with a view to providing appropriate policy recommendations to the Government to support it in crafting measures for the deeply impacted SME sector.
a. Demographics
1. Which industry or sector do you operate in? *
If any other sector:
2. Where is your main market? *
If market is international, please specify the country:
3. Is your business doing any of the following? *
4. What is your annual turnover/revenue? *
5. How many employees are there in your enterprise? *
1 - 10
11 - 50
51 – 100
101 - 500
More than 500
6. How many employees are in the following age group? *
1 - 10
11 - 50
51 – 100
101 - 500
More than 500
18 – 29
30 – 39
40 – 49
50 – 65
b. Effects of and Response to COVID-19
1. How did the COVID-19 pandemic affect your business? *
Your business is currently operational
Your business is currently temporarily closed
Your business is permanently closed
Employee absence/Lack of staff
Failure to meet orders/demand of goods/services
Difficulties accessing finance/shortage of funds
Supply chain disruptions/lack of raw materials
Reduced investment in business
Transport and delivery related issues
How far do you agree with the statements below? *
Strongly Agree
Strongly Disagree
I have suffered some production losses as a result of COVID-19
The production output suffered due to unavailability of staff
There is a reduction in the demand of my product and services.
I was able to compensate for the losses by reducing cost.
2. For how long do you have the financial resources to continue operations if the current situation persists? *
3. Did your company take the following actions to deal with the effects of the pandemic? *
Teleworking/Work from home
Increase marketing efforts (online marketing/sales, home delivery)
E-commerce/Online sales
Customised/New products
Started sourcing from new suppliers
Negotiate with workers regarding salary/hours worked
Create a plan to deal with a crisis of a similar nature.
4. How has COVID-19 affected your business in 2020? *
No change
0 to -25%
-25% to -50%
-50% to -100%
5. In case of shortage of cash flow, did you *
Get help from friends/family
Financial support from Commercial banks
Use the Wage Assistance Scheme
c. Expectations about COVID-19
1. If there is a second wave and lock-down in Mauritius, would your firm be able to survive? *
2. What steps are you taking to address problems in obtaining raw materials? *
Please specify any other steps that you are taking:
d. Financial Aspect
1. Revenue in 2019 and during the first 6 months of 2020: *
Less than MUR 2 M
MUR 2 – 10 M
MUR 10 – 50 M
More than 50 M
Jan-June 2019
Full Year 2019
Jan-June 2020
2. What are the key financial concerns that your company faced during the COVID-19? *
Please specify any other financial concerns that you are facing:
3. Approximately how much are your total expenses per year? *
4. Out of your total expenses, on average, how much is your annual electricity bill? *
5. Photovoltaic (PV) panels, also known as solar panels, capture the sun’s energy and convert it into electricity. It is a renewable source of energy which allows people/firms to reduce their electricity bills considerably. Are you aware of the use of PV panels? *
6. To promote the use of renewable sources of energy, the MCCI is offering to install PV panels free of cost for SMEs. Would you be willing to switch to PV panels for electricity generation if provided with this offer? *
If no, please provide reasons:
e. Support required
1. What business development services do you need? *
2. What government support do you need? *
3. Please provide any remarks or suggestions that you have:
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