Econet Contact Centre Experience Feedback
We're running a survey and would love your input. Please let us know what you think below.Information provided will be solely used for the purposes of improving our customer experience. Thanks for participating!
1.How fast were you able to connect to the Call Centre?
2. How fast was a customer agent able to talk to you?
3.How knowledgeable was the agent that you talked to?
4. How well did the agent resolved your issue?
5.Did the agent follow through on his/her promises? (fulfil his follow-up call if promised)
6. Was the agent involved or interested in resolving your issue ?
7.Was the agent friendly/pleasant?
8. How likely would you recommend the service you got from the call centre to your friends, colleagues and family?
9. If you would like to share any additional comments or experiences about [ECONET], please enter them below.
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