Hotspots with outdated firmware collection form
We regularly received DMs about hotspots with outdated firmware, both Bobcat firmware and also Helium firmware. To automate the collection process and provide faster response, we will use this form as our only collection input and stop taking DMs going forward.

Please check first if your hotspot has already received the latest OTA!
Bobcat OTA Updates Page:
Helium Firmware Updates: please refer to the Helium community discord announcement channel

After you submit the form, please allow us 48 hours to process and update your hotspot to the latest version. If there is circumstance that requires changing network settings from your side, we will be in touch!

All of these information will be confidential! We will not share your hotspot information with anyone and only internal personnel can access the responses!
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Date *
Order No. *
Discord Name *
Make sure to include the last 4 digits
Your email address *
Hotspot Name (eg. Fancy Awesome Bobcat) *
Hotspot page on Helium Explorer.
Hotspot Mac1 Address (eg. e87829731eb0) *
At the back of the hotspot. Remove the backplate to reveal the label
Miner (Helium) Version (eg. 2021.09.16.1) *
You can check that through the helium app's hotspot diagnostics or the bobcat diagnoser.
Bobcat OTA Version (eg. *
Public IP *
You can reference: Please make sure port 22 is open on the ip address!!! If port 22 is not open, we will not be able to access your hotspot and the request will stay pending. Follow instructions here:
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