Any and all verbal or written contracts that are not month to month are held to the agreed upon amount of months and monthly fee for a minimum of 4 consecutive months. Cancellation before the agreed upon amount of consecutive months and / or before the 4 consecutive month mark requires 1 month notice + half the agreed upon monthly fee. Cancellation before the agreed upon amount of consecutive months after the 4 month mark requires 1 month notice only. Contracts whether verbal or written that have been fulfilled will automatically fall into a month to month contract. Any banked sessions must be made up before or within the half or one month cancellation notice period otherwise they will be terminated. If wanting to cancel upon fulfilling your initial contract we require 1 month notice or else your contract will automatically fall into a month to month contract and another monthly payment will be due

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Verbal, written or fulfilled contracts that start as a month to month contract require a half month notice to cancel, otherwise another monthly payment will be due. Half month cancellation notice must be submitted with our Adjustment | Cancellation form before the 1st of the month (last half month of training you have already paid for) if your monthly payments fall on the 15th of every month or another monthly payment will be due. Half month cancellation notice must be submitted with our Adjustment | Cancellation form before the 15th of the month (last half month of training you have already paid for) if your monthly payments fall on the 1st of every month or another monthly payment will be due

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If you wish to cancel you will need to submit our Adjustment | Cancellation form. The date you submit the Adjustment | Cancellation form will be your official cancellation notice date

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If you're choosing to cancel, the date of this form submission will be your official cancellation notice date

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If a contract has been upgraded or downgraded the cancellation fees are based off the average of every payment that has been made

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Contracts may be upgraded or downgraded at anytime between our diamond, crystal, platinum, gold and / or silver packages. Downgrading from our diamond, crystal, platinum, gold and / or silver packages to our bronze package will only be accepted after the initial contract total dollar amount has been fulfilled. Any and all discounts that were given will be removed if choosing to downgrade to a lower package or if the personal training sessions are to move to another location. Our downgrade feature is especially helpful when there may be a time to help catch up on unused personal training sessions. Unused personal training sessions can only be made up at a rate of 1 personal training session per week

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If choosing to downgrade to a lower package, the total dollar amount of the initial agreed upon contract must be met. In most cases this is easily achieved by training for more months than initially signing up for

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Any and all unused personal training sessions can only be made up during a paid personal training period. You are not allowed to freeze or cancel your monthly payments to catch up on unused personal training sessions. If you do choose to freeze or cancel your monthly payments, any and all unused personal training sessions will be terminated. Use to our studio is not allowed unless it falls within a paid membership period

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Same day cancellations and / or no shows for a personal training session result in a loss of that personal training session

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Monthly payments will still be charged at 25% of the agreed upon monthly fee if choosing to freeze a contract. You may freeze a contract at anytime

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If a contract has upgraded or downgraded the freezing fees are based off the average of every payment that has been made

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The allowed amount of time to freeze a contract is half the amount of consecutive months you have paid for. If you do choose to freeze and use up all your time your account will automatically fall back into regular payments where you left off or you can choose to cancel and pay any required cancellation fees

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Cancellation of any contract will terminate any and all unused personal training sessions

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We do not issue any refunds for any and all contracts whatsoever

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We have the right to relieve a client from their contract at anytime who we deem unsuitable to train for any reason whatsoever

You can see our full terms & conditions here - https://www.brassperformance.com/terms