University of the Philippines Cebu CLIENT SATISFACTION INSTRUMENT (CSM) 2023

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Dear Client,
We value your feedback. This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.

DATA PRIVACY NOTICE
UP Cebu strongly upholds data privacy pursuant to the laws and rules governing the Data Privacy Act of 2012 in the Philippines. This survey will require some personal information. It is understood that the use of these gathered information shall be limited only for the purpose of getting feedback and generating reports on citizen/client satisfaction, and shall neither be utilized for other purposes nor be accessible by other unauthorized individuals. By continuing and participating, you consent and authorize UP Cebu in the collection, lawful use, and lawful disclosure of your personal information.

Email *

A. CLIENT INFORMATION

Name of Client (optional)

Contact Details (Please provide either your email address and/or phone number.)

Age
*

Sex Assigned at Birth
*

Male

Female

B. TRANSACTION DETAILS

Date of Transaction (mm/dd/yy): *

Transaction must be within 2023. If you cannot recall the exact date, you may select the approximate date of transaction.

YYYY

Region of residence
*

Region 1

Region 2

Region 3

Region 4-A

Region 5

Region 6

Region 7

Region 8

Region 9

Region 10

Region 11

Region 12

Region 13

National Capital Region (NCR)

Cordillera Administrative Region (CAR)

Mimaropa

Bangsamoro (BARMM)

Other:

Office Visited/Transacted With *

College of Communication, Art, and Design

College of Science

College of Social Sciences

School of Management

Office of the Chancellor (OC)

Budget Office

Legal Office

Office of Continuing Education and Pahinungod

Public Information Office (PIO)

Technology Transfer and Business Development Office (TTBDO)

Office of the Vice Chancellor for Academic Affairs (OVCAA)

Central Visayas Studies Center (CVSC)

Gender and Development Office

Office of Student Affairs (OSA)

Office of the University Registrar (OUR)

Teaching and Learning Resource Center (TLRC)

University Library

Office of the Vice Chancellor for Administration (OVCA)

Accounting Office

Campus Maintenance Office (CMO)

Cash Office

Guest House and Dormitory

Health Services Unit (HSU)

Human Resource Development Office (HRDO)

Information Technology Center (ITC)

Office of the Campus Architect (OCA)

Safety and Security Unit (SSU)

Supply Property and Management Office (SPMO)

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