Lair Manager Application
Department: Campus Activities
Job Title: Student Manager

Job Description: Under general administrative guidance of the Director of Campus Activities, the Student Manager is responsible for the general operation and supervision of the Lair Equipment Desk/Gameroom area and concessions at specified athletic events. The Student Manager is also responsible for the coordination and execution of recreational and leisure programs at The Lair.

ESSENTIAL QUALIFICATIONS:
• Education and Experience
o Must be a current, full-time enrolled McKendree student registered for the Spring 2017 semester; prefer least sophomore status but not required
o Some previous management or supervisory experience (fast food or concessions operation preferred)
o Knowledge and good skills in employee and public relations, food production methods and procedures, inventory systems, employee scheduling, and computer knowledge
o Knowledge of basic gaming equipment including ping pong tables, billiards, video game consoles, etc.
o Familiarity and interest with working with A/V equipment.
• Certifications:
o Driver's License; Ability to be certified in CPR and First Aid, Ability to be certified in Food Preparation
• Requirements:
o Federal Work Study Required
o MUST BE AVAILABLE FOR TRAINING (AUGUST 18-24, 2017/JANUARY - DATES TBA) ***Managers will move in early
for training.
o Must be available for traditional events (Welcome Week, Homecoming, Fall Family Weekend, etc.)
o Ability to work 8-15 hours per week, including weeknights, weekends, break periods, and some holidays.
o Enthusiasm for working in a diverse, team oriented environment
o Willingness to leave The Lair better than you found it.
o Ability to supervise peers.
o Must be dependable and accountable
o Attention to detail and multitasking ability; demonstrate problem-solving, customer service and
communication skills, and leadership qualities
o Excellent communication skills
o Adhere to Student Employee Handbook, dress policy, and attend mandatory trainings
o Ability to positively represent The Lair, Campus Activities Office, and McKendree University

SKILLS AND EXPERIENCE GAINED:
• Increased understanding of event planning and management.
• Improved supervisory skills like mediation, customer service, and team building
• Enhanced knowledge of programming and facility operation

SPECIFIC DUTIES:
• Supervise usage at The Lair. Provide for the order, security and safety of the building and its occupants in the absence of or in addition to permanent staff.
• Responsible for assisting and meeting the informational needs of the customer and portraying a positive attitude in a professional manner.
• Responsible for enforcing McKendree University and building policies for both staff and patrons, including handling emergency situations as they arise. Consults with professional staff as appropriate.
• Responsible for assisting with training sessions, employee scheduling, supervision, and evaluation of student staff.
• Responsible for maintaining reservations, daily reports, and additional forms as needed.
• Distribute signage, materials, and check bulletin boards for proper postings
• Responsible for greeting clients sponsoring events or meetings in The Lair. Shall check the cleanliness, setup of room and exercise care in the safeguarding of property and equipment.
• Responsible for checking condition of the room after event or meeting is over. Shall close and report the conditions of the facilities at the end of the shift.
• Make frequent rounds of The Lair and concession areas to secure areas not in use, check condition of facilities, and check in with student employees on duty.
• Shall have a working knowledge of and enforce The Lair policies and procedures in addition to University policies that relate to operations at The Lair
• Shall serve as a generalist, having a basic knowledge for all working areas of the Lair and concession areas.
• Shall complete entries in the duty log throughout their shift that describes the activity in the building and concession areas. This is not only done on the rounds, but anytime the Lair Manager deems important.
• Shall develop, together with other Lair Managers, a duty schedule. Lair Managers are limited to working a maximum of 15 hours per week.
• Supervises staff in proper food service sanitation procedures.
• Maintains an up to date and accurate inventory. Assists with inventory purchasing.
• Responsible for all cash and prepares cash drawers for the snack bar and each concession event.
• Maintains accountability for incoming cash and safe control in the concession operations.
• Possess, or able to learn, a working knowledge of all food service equipment.
• Responsible for the planning and execution of various recreational and leisure activities. Most events will be held late night and/or weekends. Events will consist of:
• Tournaments
• Trivia Nights
• Viewing Parties (sporting events, TV shows, movie nights)
• Social Activities (karaoke, game nights, etc.)
• An outgoing personality and ability to speak to groups in a social setting is required.
• Other duties as assigned

Weekly shift hours determined on a semester basis. The Student Manager must work required scheduled weekend shifts (Saturday 10:30am-3:00pm; Saturday 3:00-7:30pm; Saturday 7:30pm-12am) as part of a rotating schedule.

**An interview may be required for selected applicants.

Your Name
Please enter LAST NAME, FIRST NAME
Your answer
McKendree Student ID Number
Your answer
Campus Email Address
Your answer
Contact Number
Preferably Cell Number
Your answer
Current Year at McKendree
As of Fall 2017. Sophomore status preferred but not required.
Do you have a work study award?
If yes, how much?
Your answer
Shirt Size
Will you have another job on or off campus during the school year?
If so, where and how many hours do you work there?
Your answer
Please list your Fall 2017 Class Schedule
Your schedule should be listed in the following format: CLASS NAME, DATE(S), TIME(S). Please put each class listing on a separate line. If not registered, please put N/A.
Your answer
Please list any other time commitments you may have.
Include clubs and organizations, practices, etc.
Your answer
Are You a New Manager Applicant or Returning Manager Applicant?
If applying for the first time as a manager, select 'NEW'. If you have previously worked in The Lair as manager, please select 'RETURNING'.
1. Why are you interested in the position?
Your answer
2. What do you know about The Lair? How can you help us improve in our day to day operations?
Your answer
3. What are your greatest strengths and limitations as they would pertain to this job?
Your answer
4. What is good customer service? How will you help us achieve it?
Your answer
5. Give an employment or other example where you worked as a member of a team. What role(s) did you play? How were you successful or unsuccessful?
Your answer
6. Give an example of a recreational or leisure activity that you would like to plan at The Lair. Why this event? How would you get people to participate?
Your answer
7. What else would you like us to know?
Your answer
A. Why should we rehire you as a manager?
Returning Managers Only
Your answer
B. What were some of the biggest challenges during your time as manager? What role did you play in those challenges?
Returning Managers Only
Your answer
C. How do you think we as a staff can improve so those challenges do not re-occur?
Returning Managers Only
Your answer
D. What are some things you plan to do differently if rehired?
Returning Managers Only
Your answer
E. If you were leading a concessions shift at MPCC with a game starting at 7pm, describe what you would do before, during, and after the game.
Returning Managers Only
Your answer
F. What is one thing you learned that will make you a better staff member next year?
Returning Managers Only
Your answer
G. What else would you like us to know?
Returning Managers Only
Your answer
H. What advise would you give to a new manager?
Returning Managers Only
Your answer
Please provide information for a professional reference.
Include: Name, Title, Company or Organization, Relationship to you. Do not list family members, your RA, etc. How long you have known this person, Phone number, and Email address
Your answer
Weekend Rotation Shifts/Concessions Shifts
The Student Manager must work a required scheduled weekend shift (Saturday 10:00am-3:00pm, Saturday 3:00pm-7:30pm, or Saturday 7:30pm-12:00am) as part of a rotating schedule. It is also possible that concession shifts may occur during the week and on weekends. A manager will be scheduled for concession shifts. Please click below to confirm that you understand.
Required
Saturday Hours (Rotation)
Saturday manager hours are part of a weekly rotation as mentioned above. The hours listed below are any other hours that you may be available to work, as we may have other opportunities for you to gain hours. Please give all availability.
Required
Sunday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Required
Monday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Tuesday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Wednesday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Thursday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Friday Hours
The first three time spans listed are our normally scheduled shifts for the day. Hours following those are any other hours that you may be available to work, as we may have other opportunities to gain hours. Please give all availability.
Required
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