Hotel Satisfaction questionnaire

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In order to continually improve and to ensure we offer the services you require it is essential that we know your opinion. We would ask you therefore to please indicate your level of satisfaction with your recent stay. The collection and treatment of this information will be in accordance with the relevant law.

Your age

Reason for traveling

Shopping

Education and training

Sports or cultural event

Gastronomy/ethnology

Religion/pilgrimages

Health and medical care

Transit

Holidays, leisure and recreation

Business trip

Visiting friends and relatives

Other:

Destination (please include Country, City and Venue name)

Overnight at the destination

Yes

Clear selection

Number of nights

Check-in

YYYY

Check-out

YYYY

Type of Accommodation

Hostel/residence

Family/friends

Rent accommodation

Property accommodation

Hotel lodging

Motorhome/free camping

Cruise ship

Camping

Rural guesthouse

Other:

Clear selection

Reservation

Direct

Traditional accommodation travel agencies

Online travel agencies

Online reservation and bookings platform

Not applicable

Clear selection

Visited the destination previously?

Yes

Clear selection

Would you recommend the destination@

Yes

Clear selection

Who are you traveling with@

Alone

With partner

With my family

With friends

With organized group

Clear selection

You received a warm welcome upon arrival

Strongly disagree

Strongly agree

Clear selection

My reservation process was efficient and record was accurate

Strongly disagree

Strongly agree

Clear selection

The check-in process was timely and efficient

Strongly disagree

Strongly agree

Clear selection

The reception team was courteous and informative

Strongly disagree

Strongly agree

Clear selection

My room was clean and comfortable

Strongly disagree

Strongly agree

Clear selection

My room was furnished appropriately

Strongly disagree

Strongly agree

Clear selection

My bed and bedding were comfortable

Strongly disagree

Strongly agree

Clear selection

The Hotel team was prompt, reliable and friendly

Strongly disagree

Strongly agree

Clear selection

The team was knowledgeable and fully answered my questions about the area

Strongly disagree

Strongly agree

Clear selection

Security was available if needed

Strongly disagree

Strongly agree

Clear selection

Housekeeping team was friendly and reliable

Strongly disagree

Strongly agree

Clear selection

Management was available to solve problems

Strongly disagree

Strongly agree

Clear selection

The food and room team was courteous

Strongly disagree

Strongly agree

Clear selection

The food quality was good

Strongly disagree

Strongly agree

Clear selection

Service was timely and efficient

Strongly disagree

Strongly agree

Clear selection

Room service was efficient & delivered the correct food order

Strongly disagree

Strongly agree

Clear selection

Hotel amenities (pool, spa, exercise room) were clean, attractive and properly equipped

Strongly disagree

Strongly agree

Clear selection

The check-out process was timely and efficient

Strongly disagree

Strongly agree

Clear selection

I received a complete and accurate bill

Strongly disagree

Strongly agree

Clear selection

Value for money

Horrible

Exceptional

Clear selection

Overall how would you rate your experience at the venue?

Horrible

Exceptional

Clear selection

Would you return to the venue?

Horrible

Exceptional

Clear selection

What did you like the most?

What did you like the least?

Additional comments

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