Customer Response Survey - Questionnaire
Customer Responses
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1) COVID-19 *
Were you or any or your family members affected by Covid-19?
Yes
No
2) Age (years) *
(1) Less than 20 years (2) 21 to 30 years (3) 31 to 40 years (4) 41 to 50 years (5) 51 to 60 years (6) 61 to 70 years (7) More than 70 years
Less than 20 years
More than 70 years
3) Sex *
(1) Male (2) Female (3) Other
Male
Other
4) Marital status *
(1) Married (2) Unmarried (3) Other
Married
Other
5) Highest Level of Education *
(1) 12th Class & below (2) Under Graduate (3) Graduate (4) Post Graduate (5) Professional
12th Class & below
Professional
6) Employment status *
(1) Govt. Sector (2) Private Sector (3) Self Employed (4) Not Employed (5) Retired
Government Sector
Retired
7) Home owner *
(1) Yes Home Owner (2) Not Home Owner
Yes Home Owner
Not Home Owner
(8) Residence *
(1) Rural (2) Semi Urban (3) Town (4) City (5) Metro
Rural
Metro
9) No. of Earning members in Household *
(1) One Member (2) Two Members (3) Three Members (4) Four Members (5) More than Four
One
More than Four
10) Income (Annual Income in Rs. Lakhs) *
(1) Less than Rs5 lakhs (2)5-10 (3)10-20 (4)20-30 (5)30-40 (6)40-50 (7)More than Rs50 lakhs
Less than 5 lakhs
More than 50 lakhs
11) In your assessment trend of Indian Economy in SHORT TERM period (up to 1 year), is likely to register *
(1) Sharp Decline (2) Marginal Decline (3) Stagnant (4) Moderate Growth (5) High Growth
Sharp Decline
High Growth
12) In your assessment the trend of Indian Economy in LONG TERM period (3 to 5 years), is likely to register
(1) Sharp Decline (2) Marginal Decline (3) Stagnant (4) Moderate Growth (5) High Growth
Sharp Decline
High Growth
Clear selection
13) Did covid-19 force you to change your trading strategy from -Higher to low risk or -from Low to Higher risk strategy? *
Yes
No
14) Did Covid-19 force you to adopt High risk & High return strategy?
Yes
No
Clear selection
15) Are you now likely to change your strategy from, *
(1) Currently Lower Risk to Higher Risk (2) Currently Higher Risk to Lower Risk (3) Not Yet Decided
Currently Lower Risk to Higher Risk
Not Yet Decided
16) Did Covid-19 compel you to change your portfolio size *
(1)Major reduction of portfolio size-More than 25% (2) Reduced portfolio moderately- upto 25% (3) No change (4) Moderately increased upto 25% (5)Significant increase beyond 25%.
Major Reduction in Portfolio Size
Major Increase in Portfolio Size
17) In the next one year are you planning for .. *
(1)Major reduction of portfolio size-More than 25% (2) Reduced portfolio moderately- upto 25% (3) No change (4) Moderately increased upto 25% (5)Significant increase beyond 25%.
18) Did COVID-19 compel you to change your trading pattern? *
Yes
No
19) Generally what was your trading pattern during covid-19 ? *
(1) Intra Day (2) Short Term -cash (3) Long Term - cash (4) Derivatives (5) Short & Long Term (6) Derivatives, Short Term (7) Derivatives & Long Term (8) Intra Day, Derivates (9) Others
Intra Day
Others
20) What trading pattern you are likely to adopt during during the next 1 year period *
(1) Intra Day (2) Short Term -cash (3) Long Term - cash (4) Derivatives (5) Short & Long Term (6) Derivatives, Short Term (7) Derivatives & Long Term (8) Intra Day, Derivates (9) Others
21) How would you rate the experience of onboarding/product features/Branch support. etc. ?
Good
Bad
Onboarding
Product features
Branch support
22) How likely are you to recommend StockHolding products to your friends or colleagues *
Lowest
Highest
23) What would delight you as a customer? Would you like to offer suggestions regarding existing products of StockHolding or launch of new products ?
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