Citizens Advice Hammersmith & Fulham - Customer Experience Survey
Thank you for participating in our user experience survey. Your feedback is important to us and will help us to improve our service delivery and ensure it meets your needs. Please don't forget to click the 'Submit' button at the end, to save your responses. Thank you!
About our service
How did you initially make contact with us about your advice issue? *
How easy was it for you to access our service? *
On a scale of 1-5 (1=very satisfied, 5=not satisfied) how satisfied are you with the service you received? *
Very Satisfied
Not at all satisfied
How many interactions (calls / emails / meetings) did you had before getting the help you needed *
Would you use our service again?
Clear selection
Would you recommend us to someone else?
Clear selection
About the impact of our service
As a charity it's very important for us to understand how the advice we give improves our clients' lives. Please let us know whether you agree or disagree with the following statements
I feel less worried or stressed about my issue
Clear selection
I am more aware of my options and rights
Clear selection
I now feel more confident to manage this issue on my own, or know where to find more support if I need it
Clear selection
About You (optional)
It helps us to understand a bit more about the people who have responded but you can skip this if you prefer
What is your housing status
Clear selection
What is your age group?
Clear selection
Is there anything you'd like to add or someone you'd particularly like to mention? We welcome all feedback both positive and negative. (Please note that for data protection we cannot respond to individual questions posted here so please do not reveal any personal information).
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