Pre-assessment test
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REFERENCE NUMBER *
The reference number is provided in the test  invitation email.
LAST NAME *
FIRST NAME *
1) Do you own a PC that runs with Windows 10? *
2) If you have a PC, what is the total physical memory (RAM) on your computer? *
3) What is your Internet speed? *
4) You will have the self-worker status and will be charged 10% of your revenue for the administration fee. Your compensation will be sent to you the 15th and the last day of each month via Interac transfer.  The training fee varies between 20$ to 80$.There is no compensation for the training that will be done online. Do you accept the conditions of this opportunity? *
5) To determine if you are of legal age to work, please provide your date of birth *
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6) You have been on a call with a customer for 25 minutes, and you still feel confused on how to resolve the customer's issue. Of the options below, which best describes the approach you would take to help you resolve the customer's question. *
7) What is Bandwidth? *
8) Your customer is extremely upset for the long wait time, how do you respond? *
9) Call volume has been back to back. You have resolved your current customer's issue. But you notice in their account that they have two charges for the same product that the customer not mentioned. What do you do? *
10) What are the correct steps to find the system specifications such as the amount of RAM system type? *
11) A new process has been rolled out and you need to change the customer tools that you are used to using. You don't feel that that the change was necessary and you feel the new process is not ideal for the customer. What do you do? *
12) Which one of the following best defines term Operating System? *
13) Your customer wants to do something in the product that clearly violates the end user agreement, how do you respond? *
14) What is a benefit of summarizing what you have done for a customer at the end of the call? *
15) What does download mean? *
16) After being at a job for a few months, you determine that an internal process is not efficient or effective. Of the options below, which best describes the next steps you would take *
17) Your customer calls concerned about their product choice. Which of the below responses is NOT likely to gain the customer's confidence? *
18) A customer contacts you requesting a refund for a product. After reviewing the customer's account, you noticed that the customer has requested and received a refund for the product for the past 5 years. Of the options below, which best describes how would you proceed? *
19) You just got off the phone with a customer who was yelling at you and you felt flustered and upset. Your boss tells you that you can't go on break yet because we have too many calls in queue. How do you handle the situation? *
20) How do you clear cache in Internet Explorer Version 11? *
21) Select the appropriate steps to allow a trusted site for Internet Explorer Version 11 *
22) After speaking with a customer about their issue, you determine that the solution for the customer's issue will take over 35 minutes to complete. Of the statements below, which best describes your next steps *
23) Which is not an operating system? *
24) An essential part of excellent customer service always includes _____ *
25) A modem is best defined as... *
26) Customer calls upset on the verge of tears that their product isn't working. Which of the below would be your response? *
27) Which of the following is not an internet browser? *
28) What is the shortcut for PASTE? *
29) Of the statements below, in your opinion, which best describes the role of a Customer Service and Support agent? *
30) Fact 1: All chickens are birds. Fact 2: Some chickens are hens. Fact 3: Female birds lay eggs. If the first three statements are facts, which of the following statements must also be a fact? I: All birds lay eggs. II: All Hens are birds. III: Some chickens are not hens. *
31) How many call center year of experience you have?
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32) For this position, you will be assigned to the online platform of our client : Arise. If your application is considered, your address will be required to  register you on their portal. Please provide a valid address including the postal code. *
33) Have you ever had a user profile on the Arise plattform before? *
If you have already worked for Arise, or initiated a profile creation on their portal in the past, please select " Yes ".
34) What is your weekly availability to attend the online training ? *
Please indicate the dates and time below.
35) What is your weekly availability to work for this opportunity? *
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