PostMortems and Proactive Learning From Events
Thanks in advance! I'm John Allspaw, author of this article: and I'm looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews.
Do you consider "post-incident" review meetings to be a valuable setting to learn NEW things about how your technology works?
On the topic of "postmortems" and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on?
Do you follow ITIL/ITSM "incident/problem management" guidelines?
These are statements we've heard from across the industry - which ones resonate with you?
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