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Enforce Quality Bar Quiz
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When utilizing a separate quality enforcement team, they _____________ be the same people 'doing the work'.
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1 point
Choose
should not
should
can
can or should not (depending on manager's discretion)
Quality bars should be
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1 point
objective or subjective based on the manager's discretion. There are some instances where the unit is so complex that a more subjective quality bar is required.
objective
subjective
both subjective and defined as much as possible. Managers need to account for the complexity of the situation while also defining it as much as possible.
Peer reviews should not serve as the foundation of your quality enforcement process because
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1 point
Choose
they simple are not effective. Automation, a separate quality enforcement team, and the manager personally reviewing each unit are all superior.
This is not true. ICs live this work and do it on day-to-day basis. They are actually the best people to do a quality review because they are intimate with the process and what makes a high or low quality unit.
building peer reviews into your team's calendar is too costly. Instead of focusing on producing high quality units themselves, ICs will be distracted with quality reviews.
This is not true. By doing peer reviews and evaluating other units, ICs develop a more mature understanding of what makes a unit high quality.
Taking time to personally review individual units _________a good use of the manager's time because _______________
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1 point
is not.....spending $50/hour of a manager's time to review work done at the $15/hour band is not a prudent way to spend money.
is.......elite managers personally review 100% of their team's units as a regular practice.
is........it is one the of the best way to ensure the team is only producing high quality units and keeps the manager close to the work.
is not......managers should be spending their time on higher priority items. Additionally, there are other ways to enforce the quality bar.
The best quality enforcement process
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1 point
is an external team
are customers
includes peer reviews
is automation
Productivity is the foundation of WSPro and is more important than quality
*
1 point
Choose
This is true. Measuring every team on a simple metric and continually improving productivity every quarter is the core of who we are.
This is not true because quality is equally important. If you neglect quality and produce low quality units, you ruin every down stream team.
This is not true because quality is more important.
This is true. Quality is essentially the same as productivity. Elite managers are the ones who continually improve their teams and drive 25% QoQ productivity improvements.
During Manager Bootcamp, which one of these can you change?
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1 point
Input Quality Bar
Internal Quality Bar
External Quality Bar
The team’s metric
Required
There is a limit to how much you should let output fall while you fix quality.
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1 point
Choose
Well said. In their pursuit of quality, managers cannot abandon common sense. Since we are a connected factory, letting output drop to zero while you fix quality would cause serious damage to the factory and our customers.
This is true because elite managers are careful not to swing too far in the opposite direction. We need to focus on quality but not lose discretion.
This is not true. Elite managers are not only constantly enforcing their quality bar, they are raising it - so letting output fall should never happen.
This is not true and managers should be willing to let their output drop to zero in order to fix quality.
When a team has near perfect (>99%) quality for 8 consecutive weeks,
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1 point
(1) you likely need to raise your quality bar
(2) your team is delivering exactly what the factory needs
(3) you may need to switch to FTAR (if your quality bar is not already measuring FTAR)
(4) you should ensure your team continues to deliver perfect quality.
1 and 3
1 and 4
Your Internal Quality Bar should be ____________ your External Quality Bar because _______________________________.
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1 point
lower than.........it would unreasonable to consistently expect your team to hit the external quality bar.
higher than..........by striving for higher quality than your customers demand, you will more often deliver the quality your customers demand.
higher than..........many customers' external quality bar is too low.
the same as........you will ensure a perfect feedback loop between internal and external quality bar failures.
If you are leading your team to increase quality, which of the following would be good driving questions for your Daily Check-In Chats? (There may be more than 1 correct answer)
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1 point
How many of the units you produced yesterday passed our Internal Quality Bar?
What is the most frustrating thing you're running into?
What part of your process can be sped up?
Of all the units you produced yesterday, which one is the highest quality?
Required
What does IQB stand for?
*
1 point
Choose
Independent Quality Bar
Input Quality Bar
Information Quality Bar
Internal Quality Bar
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