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Customer satisfaction survey
Dear Customer,
Thank you for choosing our services.
We would like to ask you a few questions about your experience so far. It will only take 3 minutes. Your answers and feedback will help us improve our services.
Your satisfaction is our priority.
Thank you,
-The Team at Łukasiewicz - Institute of Non-Ferrous Metals Division in Poznan
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* Indicates required question
Company name:
*
Your answer
How frequently do you use our services?
*
Few times a month
Few times a year
Once a year or less
Service provided for the first time
Which type of services did you use?
*
Purchase of special products
Battery tests at Chemical Power Sources Testing Laboratory
Physical or chemical analyses at Department of Analyses and Chemistry of Components
Expert opinions
Certification
Training courses
Other:
Required
What do you think about the following features that affect your satisfaction and experience as a whole?
Rating description
1 - criticly under expectations
2 - under expectations
3 - under expectations, but acceptable
4 - as expected
5 - above expectations
Please rate the features
*
1
2
3
4
5
Service quality
Service delivery on time
Contact with staff
General cooperation experience
1
2
3
4
5
Service quality
Service delivery on time
Contact with staff
General cooperation experience
If you selected 3 or below for any of the above-listed features, please give your feedback.
Your answer
What convinced you to use our services?
*
Quality of services are as expected
Services are delivered on time
Prices are competitive
Service is comprehensive
R&D status of the Institute
Membership of the Łukasiewicz Research Network
There is no other facility providing such services
Other:
Required
Are you willing to use our service in the future?
*
Yes
No
Other:
If you selected "no" in the above question, please give your feedback
Your answer
How did you find out about the Institute?
*
Website
Social medias
Expositions, fairs, conferences
Fliers, advertising folders or printed materials
Direct contact
Former cooperation
Other company recommendation
Other:
Required
If you have any suggestions how we could make our services better, we will be grateful for your comments.
Your answer
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