Charles Freeman of Dickinson Financial and Stacey Wofford of Ameriflex will join me for this webinar packed with practical tips for improving customer experience. They will explain:
Why their organization turned to NPS as a measure of customer experienceWhat they did to uncover where they needed to improveHow they constructed a roadmap of improvements during the first 12 monthsHow they facilitated an internal cultural shift to focus on the customer
Both companies have seen exciting results of double digit improvements since launching their customer experience programs. Once you register, we will send you the details for joining.