RI CRMC Customer Service Survey 2020
The Rhode Island Coastal Resources Management Council is conducting a customer service survey. The
CRMC strives to meet the varied needs of its customers - the public, environmental and engineering
consultants, applicants, project partners, and others – in every way possible, every day. The CRMC constantly
seeks self-improvement and growth. The results of this survey will meet those goals, and allow CRMC to
make improvements in its customer service procedures and policies.

This survey is designed to gauge the CRMC’s overall performance in different areas of its daily functions..
Please answer and provide comments in the spaces provided.

As applicable please rate your satisfaction level with each of the following statements:
Email *
5 = Very Satisfied 4 = Somewhat Satisfied 3 = Neutral 2 = Somewhat Dissatisfied 1 = Very Dissatisfied (This is an example ONLY - do not fill this in)
Very Dissatisfied
Very Satisfied
Clear selection
1. On a scale of 1 to 5, with 5 being Very Familiar and 1 being Not Familiar, how familiar would you say you are with the Rhode Island Coastal Resources Management Program or CRMC? *
Not Familiar
Very Familiar
2. Given your familiarity, how satisfied are you with the CRMC’s management of the state’s natural resources in general? *
Very Dissatisfied
Very Satisfied
3. How satisfied are you with CRMC’s ability to answer your questions relating to its policies, regulations, applications and permits, processes and operations? *
Very Dissatisfied
Very Satisfied
4. How satisfied are you with the public input process in general? What would you change, if anything? (Please use the ranking system above using 1 to 5, and provide comments.) *
5. How satisfied are you with your ability to obtain the information/permit(s)/policy information you need? *
Very Dissatisfied
Very Satisfied
6. How satisfied are you with the timeliness by which you receive it? *
Very Dissatisfied
Very Satisfied
7. On a scale of 1 to 5, with 1 being Not Responsive at all and 5 being Very Responsive, how responsive is CRMC staff to calls, emails, inquiries? Please provide examples, if relevant. *
8. Using a scale from 1 to 5, with 1 Not Familiar and 5 Very Familiar, how familiar would you say you are with the way the CRMC Council conducts its public meetings? *
Not Familiar
Very Familiar
9. How satisfied are you with the way the CRMC Council conducts its meetings, hears public and staff testimony and comments, and deliberates on applications and policy changes? What would you change with these processes, if anything? (Please use the ranking system above, with 1 being Very Dissatisfied and 5 being Very Satisfied, and provide comments.) *
10. How satisfied are you with the knowledge of the CRMC staff? *
Very Dissatisfied
Very Satisfied
11. How satisfied are you with your interactions with CRMC permitting staff and the CRMC permitting process? *
Very Dissatisfied
Very Satisfied
12. What, if anything, would improve the permitting process?
13. How satisfied are you with your experiences interacting with CRMC enforcement staff and the enforcement process? What would improve your experiences with the enforcement process? (Please use the ranking system above, with 1 being Very Dissatisfied and 5 being Very Satisfied, and provide comments.) *
14. How satisfied are you with your experiences interacting with CRMC policy staff and the policymaking process? What would improve your experiences with the policymaking process? (Please use the ranking system above, with 1 being Very Dissatisfied and 5 being Very Satisfied, and provide comments.) *
15. How satisfied are you with your experiences interacting with CRMC management? What would improve your experiences? (Please use the ranking system above, with 1 being Very Dissatisfied and 5 being Very Satisfied, and provide comments.) *
16. How satisfied are you with the operation of the CRMC overall? *
Very Dissatisfied
Very Satisfied
17. How satisfied are you with how the CRMC serves the needs of businesses? What processes could be improved upon? (Please use the ranking system above, with 1 being Very Dissatisfied and 5 being Very Satisfied, and provide comments.) *
18. Please use this space to ask any questions you may have about the general business of the CRMC, the permitting process or the enforcement process.
19. Please use this space to provide any additional feedback.
Suggestions for improvement
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