Millennium Customer Feedback

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1. How would you rate your level of satisfaction with Millennium?

Happy

Neutral

Not Happy

Overall Service

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2. What are the TOP 3 services most important to you? (please choose only 3)

Help identify problem trucks and/or routes to prevent fees

Promote my business online

Custom education for my customers (audits, meetings, material pictures, etc)

Free educational materials I can give to customers

Help me hit the Sioux Falls Recycling Rate

Offer tours to my team and my customers

High standard of processing (make sure everything possible gets recycled)

Work with City and State representatives to increase recycling participation

Online portal for easy access to reporting

Community education I can share (blogs, social media, videos, etc)

Other:

3. How do you feel about the following statements regarding Millennium?

Disagree

Unsure/Not Applicable

Agree!

Delivering material to Millennium is very easy for drivers

The staff is professional and easy to work with

Millennium helps educate my team and my customers

I understand how fees and rebates are applied for my material

I am confident that material is really being recycled

I use the online customer portal

The online portal provides all of the info I need

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4. What do you like about Millennium or our services?

5. What don't you like, or how do you think Millennium could improve our services?

6. Are there any recycling or other services you wish we provided that we don't?

7. Is there anything different you'd like to see in the Hauler Packages?

8. Do you have ideas for public education we could do, or have ideas for how we can better support your customer education needs?

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