Once you have submitted your form, an adviser will contact you via email within five working days.
Please note: our generalist advisers are unable to respond on Thursdays, weekends and Bank Holidays. We may need to call you if we need further information, and our call will come from a withheld number. Our current working hours are 10am-2pm. Three attempts will be made to contact you and where possible we will follow up via an email and invite you to contact us if further help is needed.
If you would prefer to speak with someone on the phone, please call Adviceline on freephone 0808 278 7979. Alternatively, you may find the information you need at
https://www.citizensadvice.org.uk/