Customer satisfaction survey Georgin 2023
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1) When was your last contact with our sales team ? *
2) During this contact, how do you evaluate these aspects ?                                                                        Very satisfied = 4 / Very dissatisfied = 1 *
4
3
2
1
Easiness to reach the accurate person
Understanding your needs
Sales people disponibility
Sales people technical support
Our reactivity to your raised questions
3) What is your opinion regarding our "pre-sales" services ?                                                                       Very satisfied = 4 / Very dissatisfied = 1 *
4
3
2
1
Technical support
Clarity of our technical and commercial offer
Technical documentations
Adequacy to your technical and commercial expectations
Reactivity
4) How do you consider Georgin's range of products ? *
5) Among these products, indicate the degree of satisfaction.                                                                   Very satisfied = 4 / Very dissatisfied = 1
4
3
2
1
Measuring signal converters, threshold relays
Intrinsic Safety Barriers
Indicators and lights
Remote inputs/outputs
Pressure transmitters
"Smart" process transmitters
Temperature probes and transmitters
Pressure switches and thermostats
Pressure gauges and thermometers
Manifolds, taps, ...
Clear selection
6) Which product will you appreciate we add to our catalog?
7) What is your opinion about your purchase order managment ?                                                                Very satisfied = 4 / Very dissatisfied = 1 *
4
3
2
1
Announced delivery time frame
Sales team availability
Contract management of your orders
Respect of delivery times
8) For which reason(s) did you choose Georgin ? *
Required
9) Are you ready to give us new orders ?
Clear selection
10) How do you judge our company's communication methods?                                        Very satisfied = 4 / Very dissatisfied = 1
4
3
2
1
Fair and exhibition
Website
Other websites
Magazines
Clear selection
11) How likely are you to recommend Georgin? *
Quite unlikely
Quite likely
12) Do you have any particular remarks or comments?
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