Would you be willing to help us fix this?

Please let us know what happened so that we can:
1. Make sure that we fix whatever we can so that we make everyone as happy as possible in the future and that this doesn't happen again.

2. Try and fix things with you.

We are dedicated to making this business better and you can help us do that not only for your specific issue but for anyone else that might have something similar come up in the future.

*if you wish to remain anonymous, you may but as we are dedicated to making our business better we hope you allow us the opportunity to talk to you about it