BookingA booking fee of £50 is required to secure your order on the date requested.The booking fee is non-refundable or transferable.The booking fee will be deducted from your final bill.
PaymentFull payment is required 28 days prior to the event.If full payment is not received by 28 days prior to the event the Company reserves the right to deem the agreement no longer valid and all flowers and accessories relating to this contract, including any hire arrangements, will be cancelled with no financial liability borne by the Company.Payments can be made by cash, debit card or BACS transfer.Payments via credit card may incur an additional charge at the discretion of the Company.All costs are inclusive of VAT at the prevailing rate.
Flowers, Foliage & SundriesAs the Company will be providing a natural product please be aware that the quality and colours may differ slightly to those discussed and agreed, depending on season and availability.The Company reserve the right to substitute what the Company deems as suitable alternative sundries, foliage and flowers from those agreed. We endeavour to keep the designs and finished work as close to the agreed requirements as possible.Flowers and other plant material are for display purposes only and NOT for consumption.
Hired ItemsThe Company will charge the Customer a deposit for any hired items.All hired items must be returned by the Customer, clean and undamaged, within 7 days of the event.The Company reserves the right to make additional charges in respect of any loss of and/or damage to the hired items.A 'clear down' fee will be charged to the Customer should the Company be required to clear down and carry away items at the venue after the event.
LiabilityThe Company shall not be liable for any breach of copyrights, trademarks or rights of privacy or publicity relating to materials supplied by the Customer.The Company shall not be liable for any loss or damage caused to any third party arising out of any work carried out by the Company for the Customer.The Company expressly excludes liability for special indirect or consequential losses which may arise including the Customer's loss of profit, business revenue, goodwill or anticipated savings.The Company will not be held responsible for loss or damage caused as a result of a third party or environmental issues associated with the venue.Where candles are incorporated within the design, ie table centre candelabra, it is the Customer's responsibility to agree with the venue provider whether the venue and the proposed location of the piece deem it safe within their health and safety policy for the candles to be lit. The Company will supply good quality, drip proof candles in secure holders but cannot be held responsible should the provider of the venue deem it unsafe, at the time, for them to be lit.In the event that the Company is held liable to the Customer in respect of direct damage caused by the Company's breach such liability shall be limited to the total amount of monies paid to the Company by the Customer under the terms of the relevant contract. The Customer agrees that this shall constitute its exclusive remedy.The Company reserve the right to supplement and/or amend these terms and conditions from time to time.
CancellationCancellation of this agreement should be made no later than 56 days prior to the agreed date of the event. At this time any monies paid, except booking fees, are fully refundable.After this date the Company may charge for any expenses already incurred. Sundry items will be charged at cost prices plus VAT. Time and travel will be charged at a rate the Company deem reasonable.If a cancellation of the agreement is received within the 28 days prior to the event no moneys received will be refunded.Contract customers must provide written cancellation at least 7 days before next delivery date. The company will confirm such cancellation.All cancellation notifications must be received by the Company in writing and signed by the Customer.The Company reserve the right to cancel this contract if at any time the Company feel that the obligations cannot be met.