Communication Trap - Interpreter Survey by RAS Voice
RAS Voice is a UK advocacy group made up of refugees and people seeking asylum. We are investigating the quality of interpreters during Home Office interviews and would love to hear your experiences. We are particularly interested in the impact of the Covid pandemic on interviewing. All your comments will be anonymous and you can answer whichever questions you feel comfortable answering. We really appreciate your contribution and hope to launch a campaign to improve the quality of interpreting.
Native language
Your answer
Level of English
None
Basic
Conversational
Fluent
Clear selection
Did you do your screening interview immediately upon arrival?
Yes
No
Clear selection
Did you have legal advice before the screening interview?
Yes
No
Clear selection
Were you aware that you are allowed to change interpreter?
Yes
No
Clear selection
Did you know the nationality of your interpreter?
Yes
No
Clear selection
Did your interpreter speak the same dialect as you?
Yes
No
Clear selection
Was the interpreter the same gender as you?
Yes
No
Clear selection
Did you experience any issues relating to the gender of the interviewer? Please give any relevant details:
Your answer
Did you have any difficulties in explaining your case with regard to your interpreter? Please give any relevant details:
Your answer
Did the interpreter express any personal opinions about your case?
Yes
No
Clear selection
Did the interpreter act professionally so that you were comfortable talking about sensitive issues?
Yes
No
Clear selection
How would you rate the performance of the interpreter with regards to accurately translaō¸°€ting your case?
Terrible
1
2
3
4
5
Excellent
Clear selection
Were you given an audio recording of the interview?
Yes
No
Clear selection
If you tried to change interpreter or complain about your interpreter, please give further details:
Your answer
Any further comments on the quality and behaviour of the interpreter:
Your answer
Would you feel comfortable with your interview taking place remotely, via video or phone call?
Yes
No
Not sure
Clear selection
Have you had any virtual/video interviews?
Yes
No
Clear selection
If yes, what has been your experience of remote interviews?
Your answer
Have you had an interpreter for your remote interview?
Yes
No
I haven't had a remote interview
Clear selection
If yes, what has been your experience of using an interpreter for a remote interview?
Your answer
How do you feel about outsourcing? Would you be happy for the Home Office to outsource the interviews to a third party company?
Your answer
Do you have any other concerns or comments about remote interviewing or about interviews during the Covid pandemic?
Your answer
Any further comments or details about your experiences with an interpreter during any interviews:
Your answer
Nationality (optional)
Your answer
Age (optional)
18-25
26-35
36-45
45+
Clear selection
Gender (optional)
Female
Male
Prefer not to say
Other:
Clear selection
Ethnicity (optional)
Your answer
Arrival date in the UK (optional)
MM
/
DD
/
YYYY
Screening interview date (optional)
MM
/
DD
/
YYYY
Main interview date (optional)
MM
/
DD
/
YYYY
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