Communication Trap - Interpreter Survey by RAS Voice

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RAS Voice is a UK advocacy group made up of refugees and people seeking asylum. We are investigating the quality of interpreters during Home Office interviews and would love to hear your experiences. We are particularly interested in the impact of the Covid pandemic on interviewing. All your comments will be anonymous and you can answer whichever questions you feel comfortable answering. We really appreciate your contribution and hope to launch a campaign to improve the quality of interpreting.

Native language

Level of English

None

Basic

Conversational

Fluent

Clear selection

Did you do your screening interview immediately upon arrival?

Yes

Clear selection

Did you have legal advice before the screening interview?

Yes

Clear selection

Were you aware that you are allowed to change interpreter?

Yes

Clear selection

Did you know the nationality of your interpreter?

Yes

Clear selection

Did your interpreter speak the same dialect as you?

Yes

Clear selection

Was the interpreter the same gender as you?

Yes

Clear selection

Did you experience any issues relating to the gender of the interviewer? Please give any relevant details:

Did you have any difficulties in explaining your case with regard to your interpreter? Please give any relevant details:

Did the interpreter express any personal opinions about your case?

Yes

Clear selection

Did the interpreter act professionally so that you were comfortable talking about sensitive issues?

Yes

Clear selection

How would you rate the performance of the interpreter with regards to accurately transla􏰀ting your case?

Terrible

Excellent

Clear selection

Were you given an audio recording of the interview?

Yes

Clear selection

If you tried to change interpreter or complain about your interpreter, please give further details:

Any further comments on the quality and behaviour of the interpreter:

Would you feel comfortable with your interview taking place remotely, via video or phone call?

Yes

Not sure

Clear selection

Have you had any virtual/video interviews?

Yes

Clear selection

If yes, what has been your experience of remote interviews?

Have you had an interpreter for your remote interview?

Yes

I haven't had a remote interview

Clear selection

If yes, what has been your experience of using an interpreter for a remote interview?

How do you feel about outsourcing? Would you be happy for the Home Office to outsource the interviews to a third party company?

Do you have any other concerns or comments about remote interviewing or about interviews during the Covid pandemic?

Any further comments or details about your experiences with an interpreter during any interviews:

Nationality (optional)

Age (optional)

18-25

26-35

36-45

45+

Clear selection

Gender (optional)

Female

Male

Prefer not to say

Other:

Clear selection

Ethnicity (optional)

Arrival date in the UK (optional)

YYYY

Screening interview date (optional)

YYYY

Main interview date (optional)

YYYY

Submit

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