PWW 2025 Quiz

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PWW 2025 Quiz

Thanks for watching the recording of our PWW Training. To complete the training requirement, please complete the quiz below.

Email *

Your Name *

5-digit Program Number *

True or False: Your login information (agency ref, user name, and password) will remain the same in the new ordering system, unless you choose to change them.

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True

False

True or False: You can now change your user name, password, and the email address associated with your online ordering account.

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True

False

If you change the user name, email, or password for this shared login, should you…?

a) Write down the new login information

b) Notify everyone else who uses the account and give them the new login information

c) Notify Agency Relations

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A and B

A and C

B and C

To what email address will the “forgot password” function send the link to retrieve your temporary password?

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Whatever email address is entered

The email address associated with the account in the Food Bank’s records

agencyrelations@foodbankwma.org

When can you start an order in the new system, and when must you submit your order?

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You can start your order, submit it, and pick it up, all on the same day

You can start your order 4 business days ahead of your pickup/delivery day, and must submit 2 business days before your pickup/delivery day

What is the purpose of the “Duplicate Appointment” slot?

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To create a third pickup appointment slot if you don’t see the time you want available

To add items to an order you’ve already submitted

For one driver/vehicle picking up for multiple programs at the same time

True or false: if you select a “weekly delivery” appointment type, your order will arrive at the time you selected for your appointment.

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True, by selecting that appointment, my order will be delivered at that time

False, my order will be delivered at whatever time is specified on my delivery agreement

Where can you find the “cancel order” option?

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On the top of every page, just like in the old ordering system

Only on the “View Cart” page

True or false: After you click “Proceed to Checkout,” you must select your shipping method.

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True – Choose the option that matches your appointment type (pick up, weekly truck, van, etc.)

False – The shipping option will be automatically set to “Agency Vehicle,” and if you selected a delivery appointment AND have a delivery agreement on file, Food Bank staff will adjust your shipping method accordingly.

Should you check the “is delivery” box if you selected a delivery appointment?

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Yes, this helps Food Bank staff determine if your order is for pick up or delivery

No, this box cannot be edited in PWW. If my order is for delivery, Food Bank staff will adjust this checkbox accordingly

How can you change the appointment time for your pickup order?

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On the Order History page, click the blue “view” link next to the order number, then click “Schedule Your Pickup Date/Time”

You cannot change your appointment time online – you must call or email the Food Bank

On the Order History page, what does “DataEntry” mean in the Status Column?

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The order has not yet been submitted

The order has been submitted

The order is ready for pickup

On the Order History page, what does “Entered” mean in the Status Column?

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The order has not yet been submitted

The order has been submitted

The order has been accepted

On the Order History page, what does “Reviewed” mean in the Status Column?

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The order has not yet been submitted

The order has been accepted

The order is ready for pickup

On the Order History page, what does “Released” mean in the Status Column?

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The order has been accepted

The order is out on the warehouse floor to be picked by a member of our warehouse team

The order is ready for pickup

On the Order History page, what does “Picked” mean?

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The order has not yet been submitted

The order is out on the warehouse floor to be picked by a member of the warehouse team

The order is ready for pickup

What does the “Confirmed” order status mean?

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The order has been accepted

The order is ready for pickup

The order has been picked up or delivered

Where will you find your orders that have been confirmed?

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In the “Active” section on the Order History page

In the “Complete” section of the Order History page

What is the “Open AR” subtab on the Order History page?

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It shows all the orders your program has in process

It shows all the orders for which your program currently has a balance due

True or false: If you see on the Grants page that there are grants available on your program’s account, you must request that the Food Bank apply those funds to your order.

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True, otherwise the grants will not be applied

False, grants are applied automatically

Can you edit the information on the “Other Agency Info” page?

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Yes

No, this information is view-only

Where can you find your invoices and statements?

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On the Order History page

On the My Documents page

These documents are not available online

If you see the letters “AGPCKUP” in the “name” column of the My Documents page, what does this mean?

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It is a retail pickup invoice

The order was picked up at the Food Bank

These letters don’t mean anything

What is the Agency Pickups page for?

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It’s where you start a new order to pick up at the Food Bank

It’s where you report retail pickups

Which of the following is the correct way to record temperature for retail pickup donations?

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Only record the temperature at receipt from the retailer

Only record the temperature when the donation arrives at your program location

Record the temperature at receipt, then a hyphen, then the temperature at arrival, like this: “33-37

Do you HAVE to record the temperature or your retail pickup donations online, or can you still use the old paper temp log forms?

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You MUST now use the online temp recording feature

You should NOT use the temp recording feature online, and should continue recording on paper ONLY

You can choose either option, whichever works best for your program

Clear selection

Can you edit the information on the “My Agency” page?

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Yes, we can now update contact information and hours online

No, we can view but not edit this information, and contact Agency Relations to make any changes

What can you do from the “Edit My Profile” page?

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View (but not edit) the user name and email address for my program’s account

Change the user name, email address, and password for my program’s account

Nothing, this page is disabled

If you change the email address for your program’s account, does that also update your contact information with Agency Relations?

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Yes, it updates this email address everywhere it appears in the Food Bank’s records

No, it only changes it for the purpose of logging in to the account – you must contact Agency Relations a change to the email address where I would like to receive Food Bank communications

True or False: You can use the “Messages” feature to send a message directly to Agency Relations or the warehouse.

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True, this is the best way to contact Agency Relations

False, this feature is disabled

True or false: Hitting “Enter” while typing in your statistics will automatically submit your report… whether you’ve finished entering your statistics or not!

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True, just like in the old ordering system

False, the new system no longer does this!

True or False: You can edit your statistics on the same day you submit them.

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No, that sounds too good to be true.

Yes! But after that, you must contact Agency Relations to ask to have your report updated or reset.

What should you do if you run into trouble using the new ordering system?

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Panic!

Nothing, wait for the problem to fix itself

Email agencyrelations@foodbankwma.org