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Converstion Center - New Feature Muscle Memory
Please read this article
https://goo.gl/5ARzmj
before responding to the survey and leave questions right in the article
* Indicates required question
Email
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Your email
Describe in 3 statements the benefits of the Conversation Center?
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Your answer
Describe in 3 statements why the Conversation Center will help increasing weekly revenue, approval rate and SA efficiency
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Your answer
How is the communication center used the most effectively, Check all options that apply
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50 points
Click on the incoming and unseen alert links to get an overview and react accordingly, also click on the icon next to the customer name to see the last conversations in text or email
Have the communication center open all the time on a tab so you can send a message even to customers, whose vehicle is not in the shop
Keep your text and email app open to catch the attachments the communication center doesn't show
Filter all incoming by approved messages only so you can get the techs on approved work quickly
Other:
Required
Please check all correct statements
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100 points
The communication center (CC) integrates fully with your email and text capable phone
The CC replaces your email program and any text software you might use.
The CC uses your failsafe email address and a text capable phone number AutoVitals created for your shop.
The text capable number we created forwards to your main shop line
The CC can sort and filter by type of message, timestamp, sender, and whether the message has not been read yet by shop or customer
The CC can be purchased standalone as texting and email tool
The CC is designed for the minimum # of clicks and the use of up to 15 canned messages
Other:
Required
From the list below, check the statements that enables the SA and tech to be highly effective
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100 points
As an SA I can focus on the alerts and don't need to check inbox and text tool all the time
As a tech I can rely on the SA giving me the approved work as soon as they receive it
As an SA and a tech I can rely on more than 80% of the jobs approved through the help of the CC
Required
Describe in not more than 2 paragraphs what are you going to do next to provide value to our clients (AV employee) or to use this feature in your shop (Shop Staff)
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Your answer
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