RAUF DENKTAS UNIVERSITY Student Satisfaction Survey
Instructions:
• This evaluation is part of our continuous effort to maintain and improve academic and administrative quality.
• Please note that the results of this evaluation will be available to the instructor only AFTER final course grades have been submitted.
• We take your answers seriously, and we hope you will also take this survey seriously.
• Please write comments to explain your scores.

Thank you for participating in this evaluation.

Letter A stands for “Strongly Agree” and letter F for “Strongly Disagree”.
1. How would you rate the following aspects of your educational experience? *
A
B
C
D
F
a. Quality of the teaching and learning
b. Access to teaching staff
c. Students' academic ability
d. Academic reputation of the school
e. Value of the education for the price
f. The overall quality of the educational experience was…
2. Is there anything else you’d like to share about your level of satisfaction with your educational experience? *
3. How would you rate the following aspects of your educational experience? *
A
B
C
D
F
a. Campus
b. Class and laboratory facilities
c. Library
d. Parking
e. Transportation
f. Student residences
g. Food services
h. The Internet availability and speed
i. The overall quality of the services/facilities at school was…
4. Is there anything else you’d like to share about your level of satisfaction with our services and facilities?
5. How would you rate the following aspects of student life at the school? *
A
B
C
D
F
a. Sport and recreational facilities
b. Clubs and student organizations
c. Student diversity - internationalization
d. Campus and student safety
e. Extracurricular activities
f. Social life
g. The overall quality of the student life at the school was…
6. Is there anything else you’d like to share about your level of satisfaction with your campus life? *
7. How would you rate the admission and registration services? *
A
B
C
D
F
a. The enrolment procedure at the admission department was smooth
b. The staff was able to guide me during the registration process
c. I was guided properly in the process of completion of forms
d. I am happy with the services received during the admission and registration
e. The overall quality of the admission and registration services was …
8. Is there anything else you’d like to share about your level of satisfaction with the admission and registration services? *
9. How would you rate the IT services? *
A
B
C
D
F
a. I am given the RDU email and ID to communicate
b. I am satisfied with the email communication given by the University
c. I am able to do my work in the computer lab conveniently
d. I have received enough support from the IT staff for technical queries related to computer lab/systems/software/Internet
e. The computer labs are easily accessible
f. The computer labs are conveniently located
g. The computers have good processing speed and are well maintained
h. Internet facility is available in the computer lab
i. Internet facility has a good speed
j. WIFI is available conveniently across the campus
k. The overall quality of the IT services was …
10. Is there anything else you’d like to share about your level of satisfaction with the IT services? *
11. How would you rate the academic advising/program coordinator assistance? *
A
B
C
D
F
a. I am informed about my academic advisor from the beginning of the semester
b. The academic advisor/program coordinator is always available to support me
c. The academic advisor/program coordinator has guided me on all my academic queries
d. The academic advisor makes me understand the study plan
e. The academic advisor gives me information on the academic rules and regulations
f. The advisor/program coordinator always provides solutions to my problems
g. I always attend the academic advising meetings
h. I am satisfied with the support given by the advisor/program coordinator
i. The overall quality of the academic advising was …
12. Is there anything else you’d like to share about your level of satisfaction with the academic advising? *
13. How would you rate the teaching resources? *
A
B
C
D
F
a. I can access my lecturer notes easily in the University as well as from home
b. I can easily work in computer labs in the University for doing my assignments
c. I find the classrooms and computer labs safe
d. I get all the support required for completing my course
e. The overall quality of the teaching resources was …
14. Is there anything else you’d like to share about your level of satisfaction with the teaching resources? *
15. How would you rate the learning support? *
A
B
C
D
F
a. We participate in extra-curricular activities to support our learning every semester
b. Extra-curricular activities do not offend us culturally and we are not discriminated from the other students
c. In case my grades or GPA is poor, the advisor provides support to improve them
d. In case my midterm exam results are poor, the lecturer provides academic support to improve them
e. Students with special needs are given proper support in the learning process
f. I am satisfied with the extra-curricular activities and the academic support provided
g. The overall quality of the learning support was …
16. Is there anything else you’d like to share about your level of satisfaction with learning support? *
INFORMATIVE QUESTIONS
1. Where are you currently living? (tick the appropriate answer) *
2. Do you have a personal computer at home? (tick the appropriate answer) *
3. How would you rate services/facilities at home? *
4. Is there anything else you’d like to share about your accomodation *
5. Which program are you studying? (tick the appropriate answer) *
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