Mapping online community management practices

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I am Alberto, co-founder of Edgeryders (https://edgeryders.eu), a small company that grew out of an online community. Some of you may know me from e-mint or Vircomm 2013. I am completing a PhD thesis where I model online community management with quantitative instruments. I need your help in figuring out what online community managers actually do, so I can then model it. I have my own ideas and experience, but I am just one person.

I commit to publishing my data and thesis in the commons. Please feel free to reach out if you have any questions: alberto [at] edgeryders [dot] eu.

To manage your online community, which of these courses of actions do you take, and how often?

Please choose only one of the options.

Invite people to join

Never

Rarely

Occasionally

Often

Clear selection

Welcome new users when they sign up

Never

Rarely

Occasionally

Often

Clear selection

Engage with users, to encourage them to be more active and make them feel welcome

Never

Rarely

Occasionally

Often

Clear selection

Mediate conflict

Never

Rarely

Occasionally

Often

Clear selection

Tweak and optimize the user experience (if you consider this to be part of community management)

Never

Rarely

Occasionally

Often

Clear selection

Encourage interaction between members

Never

Rarely

Occasionally

Often

Clear selection

Organize real-world meetings

Never

Rarely

Occasionally

Often

Clear selection

Acknowledge members for their contribution

Never

Rarely

Occasionally

Often

Clear selection

Support volunteers

Never

Rarely

Occasionally

Often

Clear selection

Do you want to add any other activity that uses up significant chunks of your community management time?

Finally, two questions to give me context. How old is the community you manage? If you manage more than one, refer to the oldest.

Less than one year

Between one and five years

Over five years

Clear selection

How large is the community you manage? If you manage more than one, refer to the largest.

Fewer than 100 accounts

Between 101 and 1,000 accounts

Between 1,001 and 10,000 accounts

Between 10,001 and 100,000 accounts

Over 100,000 accounts

Clear selection

Submit

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