1. To what extent does your organization experience challenges in recruiting or retaining skilled talent in critical areas?
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1 - Not at all 2 - Slightly 3 - Moderately 4 - Significantly 5 - Severely
2. How significant is the impact of rising labor costs or wage inflation on your operational margins?
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1 - Not at all 2 - Slightly 3 - Moderately 4 - Significantly 5 - Severely
3. Have you constantly seen a decline in profit over last 2 years with your customers?
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1 - Not at all 2 - Slightly 3 - Moderately 4 - Significantly 5 - Severely
4. To what extent is your organization reliant on employee overtime to maintain critical operations (e.g., 24/7 support, peak demands)?
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Yes (5):Overtime is paid.
No (0): Overtime is not paid.
5. What is the current level of automation within your company's operations?
1- Very Low 2- Low 3- Moderate 4- High 5- Very High
Clear selection
6. If you were to consider outsourcing functions to a Global Capability Center (GCC), which of the following areas would you consider? (Select all that apply)
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Required
7. Is your IT infrastructure and support primarily managed in-house?