C-CARTS Rider Survey 2021
Please take a few minutes to complete this short survey about your C-CARTS experience. At the end of the survey, you have the opportunity to leave your name and phone number to enter a drawing for a free round-trip with C-CARTS.
If you would prefer to complete the survey via telephone, please call (217) 531-8285.
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What city or town do you live in? *
What is the purpose of your trip today? (Check all that apply) *
Required
How would you make this trip without C-CARTS? *
What is your overall satisfaction with C-CARTS? *
How often do you use C-CARTS? *
Are there obstacles preventing you from using C-CARTS more often? (Check all that apply) *
Required
Please rate C-CARTS on the following customer service issues: *
N/A
1 (Poor)
2
3 (Fair)
4
5 (Excellent)
Timliness of the C-CARTS bus
Attitude of the driver
Attitude of the dispatcher
Ease of finding information about C-CARTS
Ability to connect to other transportation options
Affordability of the service
Ease of scheduling rides
How did you find out about C-CARTS? *
Required
How could C-CARTS better meet your needs? *
Would you be interested in a bus stop in a town besides Rantoul? *
If yes, which city/town would you like increased service?
Do you have a physical disability?
Clear selection
Are you age 60 or older?
Clear selection
How has COVID-19 effected your CCARTS Transit?
OPTIONAL: Please share your full name, phone number, and email to be entered into a drawing for a free round-trip with C-CARTS
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