Customer Satisfaction Survey 2018
* Required
Please select the One YMCA Center you use most
*
Abbots Langley
St. Albans
Watford
Which of these facilities/services do you use?
*
The Gym
Fitness Classes
Astro Turf
Netball/Basket Ball Courts
Free Weights Area's
Female Studio (Watford Only)
Sports Hall
Racquet Sports
Required
How long have you been using the One YMCA facilities?
1 - 6 Months
7 - 12 Months
1 Year
2 Years
3 Years
More than 3 Years
Which days do you typically use the facilities
*
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Required
What time of day do you normally visit
*
07:00 - 09:00
09:00 - 11:00
11:00 - 13:00
13:00 - 15:00
15:00 - 17:00
17:00 - 19:00
19:00 - 22:00
Required
I visit the gym to
Have fun, meet people, socialise
Keep fit and healthy
Weight lifting/Body building
Sports specific Training
Lose weight
Medical Reasons
Other:
How important were the following when you joined One YMCA Gyms
*
Very Important
Important
Neutral
Of little importance
Not important
The Facilities offered
Price
Equipment
Condition of the facilities
Condition of the equipment
Reputation of the gym
Recommendation from a friend
Range of fitness classes
Customer service
YMCA Being a Charity
Very Important
Important
Neutral
Of little importance
Not important
The Facilities offered
Price
Equipment
Condition of the facilities
Condition of the equipment
Reputation of the gym
Recommendation from a friend
Range of fitness classes
Customer service
YMCA Being a Charity
How Satisfied are you with the following
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Conditions of the centre
Quality of the equipment
Range of the equipment
Access to gym equipment
Range of fitness classes
Cleanliness of facilities
Customer service
Pricing
Opening times
Staff availability
Music
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Conditions of the centre
Quality of the equipment
Range of the equipment
Access to gym equipment
Range of fitness classes
Cleanliness of facilities
Customer service
Pricing
Opening times
Staff availability
Music
What equipment would you like to see?
Bikes
Treadmills
Cross Trainers
Steppers
More Plates for free weights areas
Decline weights bench
Battle rope
Medicine balls
Smith's machine
Other:
What other facilities/services would add the most value to your experience?
Your answer
Did you receive an induction when you joined?
*
Yes
No
Opted out of an induction
Would you like a refresh your induction
Required
How would you rate your induction?
Poor
0
1
2
3
4
5
6
7
8
9
10
Excellent
Did you receive a program when you joined?
*
Yes
No
Opted not have a program
Would like to refresh my program
How would you rate your program?
Poor
0
1
2
3
4
5
6
7
8
9
10
Excellent
Please rate the Reception Team on customer service?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
Please rate the Fitness Instructors on customer service?
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
We welcome you feedback on our customer service
Your answer
How likely are you to recommend the facilities to a friend?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
10
Extremely likely
Have you visited our new website?
www.oneymca.org/gym
Yes
No
Is there anything you would like to bring to the managers attention?
Your answer
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