Customer Satisfaction Survey 2018

Please select the One YMCA Center you use most *

Abbots Langley

St. Albans

Watford

Which of these facilities/services do you use? *

The Gym

Fitness Classes

Astro Turf

Netball/Basket Ball Courts

Free Weights Area's

Female Studio (Watford Only)

Sports Hall

Racquet Sports

Required

How long have you been using the One YMCA facilities?

1 - 6 Months

7 - 12 Months

1 Year

2 Years

3 Years

More than 3 Years

Which days do you typically use the facilities *

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Required

What time of day do you normally visit *

07:00 - 09:00

09:00 - 11:00

11:00 - 13:00

13:00 - 15:00

15:00 - 17:00

17:00 - 19:00

19:00 - 22:00

Required

I visit the gym to

Have fun, meet people, socialise

Keep fit and healthy

Weight lifting/Body building

Sports specific Training

Lose weight

Medical Reasons

Other:

How important were the following when you joined One YMCA Gyms *

Very Important

Important

Neutral

Of little importance

Not important

The Facilities offered

Price

Equipment

Condition of the facilities

Condition of the equipment

Reputation of the gym

Recommendation from a friend

Range of fitness classes

Customer service

YMCA Being a Charity

How Satisfied are you with the following *

Very satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Conditions of the centre

Quality of the equipment

Range of the equipment

Access to gym equipment

Range of fitness classes

Cleanliness of facilities

Customer service

Pricing

Opening times

Staff availability

Music

What equipment would you like to see?

Bikes

Treadmills

Cross Trainers

Steppers

More Plates for free weights areas

Decline weights bench

Battle rope

Medicine balls

Smith's machine

Other:

What other facilities/services would add the most value to your experience?

Your answer

Did you receive an induction when you joined? *

Yes

No

Opted out of an induction

Would you like a refresh your induction

Required

How would you rate your induction?

Poor

0

1

2

3

4

5

6

7

8

9

10

Excellent

Did you receive a program when you joined? *

Yes

No

Opted not have a program

Would like to refresh my program

How would you rate your program?

Poor

0

1

2

3

4

5

6

7

8

9

10

Excellent

Please rate the Reception Team on customer service? *

Very satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Availability

Approachable

Knowledge

Please rate the Fitness Instructors on customer service? *

Very satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Availability

Approachable

Knowledge

We welcome you feedback on our customer service

Your answer

How likely are you to recommend the facilities to a friend? *

Not at all likely

0

1

2

3

4

5

6

7

8

9

10

Extremely likely

Have you visited our new website? www.oneymca.org/gym

Yes

No

Is there anything you would like to bring to the managers attention?

Your answer