Customer Satisfaction Survey 2018
Please select the One YMCA Center you use most *
Which of these facilities/services do you use? *
Required
How long have you been using the One YMCA facilities?
Which days do you typically use the facilities *
Required
What time of day do you normally visit *
Required
I visit the gym to
How important were the following when you joined One YMCA Gyms *
Very Important
Important
Neutral
Of little importance
Not important
The Facilities offered
Price
Equipment
Condition of the facilities
Condition of the equipment
Reputation of the gym
Recommendation from a friend
Range of fitness classes
Customer service
YMCA Being a Charity
How Satisfied are you with the following *
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Conditions of the centre
Quality of the equipment
Range of the equipment
Access to gym equipment
Range of fitness classes
Cleanliness of facilities
Customer service
Pricing
Opening times
Staff availability
Music
What equipment would you like to see?
What other facilities/services would add the most value to your experience?
Your answer
Did you receive an induction when you joined? *
Required
How would you rate your induction?
Poor
Excellent
Did you receive a program when you joined? *
How would you rate your program?
Poor
Excellent
Please rate the Reception Team on customer service? *
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
Please rate the Fitness Instructors on customer service? *
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Availability
Approachable
Knowledge
We welcome you feedback on our customer service
Your answer
How likely are you to recommend the facilities to a friend? *
Not at all likely
Extremely likely
Have you visited our new website? www.oneymca.org/gym
Is there anything you would like to bring to the managers attention?
Your answer
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