Ticket Amendment Request
If you no longer wish to travel as planned before 30 June 2020, or if your event service has been cancelled, we will honour a change to your booking, free of charge, regardless of the ticket terms and conditions.

You will be able to amend your journey to anytime within 12 months, simply complete this form to advise us of your intention to postpone your plans. Then just get in touch with us when you wish to rebook.

Please note that our phone lines are temporarily closed but you can make contact with our Customer Service team on Twitter @ nxcare, on Facebook or by sending us an email via our contact us page.

If you were booked to travel on a National Express Event service, our team will be in touch with you once we have more information from the event organiser.

*This is valid for bookings amended onto a comparable journey, an excess fee may apply if there is a difference in fare.

Your full name *
Your answer
Your telephone number *
Your answer
Your email address (please provide your postal address if you didn't provide your email address to us) *
Your answer
Your Ticket Number *
Your answer
Travelling from *
Your answer
Travelling to *
Your answer
Outbound date of travel *
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What type of ticket do you have *
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Which fare type did you purchase *
Required
Ticket Price
Your answer
If you paid for your ticket via PayPal or Amazon Pay, please provide your registered email address below
Your answer
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