Ticket Amendment Request
You can amend your ticket up to 24 hours before you're due to travel using Manage My Booking:

If we have cancelled your service, including event services, we will honour a change to your booking, free of charge, regardless of the ticket terms and conditions.

You will be able to amend your journey to anytime before 30 September 2021. For dedicated event services, such as Glastonbury, you will be able to amend your journey to the new event date. Simply complete this form to advise us of your intention to postpone your plans. Then just get in touch with us when you wish to rebook.

If you were booked to travel on a National Express Event service, our team will be in touch with you once we have more information from the event organiser.

*This is valid for bookings amended onto a comparable journey, an excess fee may apply if there is a difference in fare.
Your full name *
Your telephone number *
Your email address (please provide your postal address if you didn't provide your email address to us) *
Your Ticket Number *
Travelling from *
Travelling to *
Outbound date of travel *
What type of ticket do you have *
Which fare type did you purchase *
Ticket Price
If you paid for your ticket via PayPal or Amazon Pay, please provide your registered email address below
Please check your details carefully before submitting
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