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Mystery shopping
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* Indicates required question
Mystery shopper's name
Your answer
Shop name:
*
Your answer
Date of visit
*
MM
/
DD
/
YYYY
Time of visit
*
Time
:
AM
PM
Item(s) you wanted to buy
Your answer
Could you use your own container?
*
Yes (skip next question)
No (go to next question)
Required
If 'no', what reason was given?
Shop policy
Confusion over portion size
Could not weigh item(s)
Unsuitable container (too big/small/dirty)
Legal concern (e.g. health and safety laws)
Other (please specify)
Other/further comments
Your answer
If you used you own container, did the item(s) cost you:
More than usual (e.g. charged for weight of container)
Same as usual
Less than usual (e..g discount for own container)
Clear selection
Additional information: Relevant to shops which sell produce in reusable plastic containers (e.g. fruit punnets, takeaway Tupperware)
Yes
No
Can customers return plastic containers to you?
Do you reuse returned containers?
Yes
No
Can customers return plastic containers to you?
Do you reuse returned containers?
Clear selection
If answered 'no' to the above, what reason was given?
Your answer
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