Impact of Technology on CRM.
Technology plays a vital role in every aspect of our world. Communication between the company and its customers is vital .Customer Relationship Management (CRM) has been a technological tool in of relationship management and we are trying to understand its Impact. This Questionnaire will help us understand your views current feedback system.
This Questionnaire is Strictly for educational purposes. We are Students from Christ (Deemed to be university) that will use the information collected to form our research on CRM.
Name:
Age
Occupation
How often do you provide real time feedback (eg. driver rating )
Which type of CRM (Customer Relationship Management System) You've used the most? *
Many
Some
A Few
Very Few
None
Surveys
Chats
Emails
Text message
Applications
Is the current feedback system troublesome?
Clear selection
How important do you think CRM Technology really is?
Unimportant
Very Important
Clear selection
How serious do you take them?
Not Important
Very Important
Clear selection
On an average how likely are you to skip a survey
Rarely
Quite often
Clear selection
Does the Structure of a Survey affect your participation ?
Would you prefer to fill out a survey immediately after the service is provided or at your convenience?
Which is more convenient traditional (manual) CRM or New CRM (app based)
Are you satisfied with the current Feedback system?
Has Technology improved your relationship with a firm?
Extremely
Slightly
Clear selection
Have you ever got an issue resolved by a CRM?
Clear selection
Suggestions for improvements you would like to see in a feedback system.
Submit
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