What happens once I submit a complaint?
The Chief of Police reviews every complaint. Once your complaint is received, it will be thoroughly investigated by the Deputy Chief of Police. The investigation will usually include a review of all applicable reports, policies and procedures, any related evidence, and interviews with all parties and witnesses.
Some inquiries may be resolved within one day, while more complex investigations will take several weeks to complete. If the investigation determines that an officer violated department policies or procedures, appropriate corrective action will be taken.
The Chief’s review will also include exploring ways to improve departmental policies, procedures and training.
If you would rather talk with someone on the phone, call 781-593-7032 and ask for the supervisor on duty.