Feedback on airport accessibility for service animal users
Who: This survey invites feedback from service animal users and ESA users who've been to a US airport with their animal within the last few years

What: This short survey is your way to give feedback to the people with the power to change or maintain access at airports

Why: Leaders from the United Service Animal Users, Supporters, and Advocates (USAUSA) coalition are giving a presentation to airport operators and FAA officials (***not airlines***) in July of 2019; they want to be sure they're representing the community by including your voice

When: This survey closes Wednesday, July 10, 2019

How/where: Just answer whatever questions below you have an answer for—***don't enter anything where you don't have an answer or opinion!***

We plan to make answers public. For more on USAUSA, see psych.dog/usausa (https://www.psychdogpartners.org/usausa)

Screenreader note for those running older iOS operating systems or certain screenreaders: Trying to tab from a text field to the next item may skip the rating question in between and jump to the next text field. The first three of four questions are rating questions with text fields after each rating to add your optional explanation. So if you encounter the "jumping" issue, you may have to navigate back to enter your rating. This survey is embedded on USAUSA's main page, but some individuals may find it easier to take the survey via the direct link: https://forms.gle/mu4cjNJtvD2ZTKLQ7

Rate your experience with the availability and nature of service animal relief areas (with 1 being “horrible” and 5 being “great”). This includes both inside and outside of the secure area of the airport.
Do not answer this question if you have no opinion. After giving your rating, below please give any positive and/or negative explanation of your answer that might help an airport operator or government official understand and improve or maintain things. It may be especially helpful to discuss one or more specific airports or experiences.
horrible
great
Optional explanation:
Your answer
Rate your experience with airport signs and finding your way (with 1 being “horrible” and 5 being “great”). Consider (A) finding out where things are and (B) getting there, either of which may include assistance.
Do not answer this question if you have no opinion. After giving your rating, below please give any positive and/or negative explanation of your answer that might help an airport operator or government official understand and improve or maintain things. It may be especially helpful to discuss one or more specific airports or experiences.
horrible
great
Optional explanation:
Your answer
Rate your experience with access with an animal on airport property (with 1 being “horrible” and 5 being “great”). Do *not* consider experiences with TSA or airlines. Instead, think of any challenges or ease of being with a service animal or ESA from parking lot to lobby to airport businesses, like shops and restaurants. Include any experiences with other animals.
Do not answer this question if you have no opinion. After giving your rating, below please give any positive and/or negative explanation of your answer that might help an airport operator or government official understand and improve or maintain things. It may be especially helpful to discuss one or more specific airports or experiences.
horrible
great
Optional explanation:
Your answer
Optional extra feedback about having a service animal or ESA at an airport: What else do you want airport operators (not airlines) to know? What else do you want non-TSA government officials to know? What needs to be improved—and how? What works well now?
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google.