Working with UGC and traumatic images
Thank you for volunteering to take part in this research, which is being conducted by Eyewitness Media Hub with the support of the Open Society Foundation. We appreciate your participation and hope the findings will be of use to you, your organisation and your industry as a whole. This survey takes approximately 10 minutes to complete.

The purpose of this survey is to improve our understanding of the challenges facing professionals handling user-generated content (UGC) and the provisions currently in place to support those engaging with traumatic UGC. The findings of this survey, together with interviews that will be conducted in the next phase of the study, will be used to identify best practice and how, if at all, support for individuals working with UGC could be improved among human rights, humanitarian and news organisations.

All of the information you provide in this survey will be entirely anonymous and you will not be identified at any time. If you have any queries, please do not hesitate to contact the researchers, Sam Dubberley ( and Pete Brown ( All correspondence will be treated in the strictest confidence.

The second phase of this research will involve confidential in-depth interviews of approximately 60 minutes discussing experiences of handling traumatic UGC. If you would be willing to be contacted for interview, please click on the link provided at the end of this survey. All contact details are entirely disassociated from your survey response so as to ensure anonymity. Alternatively, please feel free to email us at or

Thank you for taking part in this survey.

All data collected is fully confidential and anonymous.

Does your work involve UGC? *
This survey is aimed at people who encounter UGC in their work - either handling it as part of their work or in management decisions. For the purpose of this survey, we define UGC to be photos, videos and audio captured by non-professionals deemed useful in your organisation's work.
What is your gender? *
In which country do you conduct the majority of your work? *
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