GovTech Challenge Survey – Durham
We are working on a project to improve the delivery of council services with technology. This survey is conducted by Viapontica Analytics in cooperation with counties in England and Wales with funding provided through a program of the Government Digital Service. Durham County Council is one of the two leading location which are testing technologies that have the potential to improve the maintaining of public infrastructure and engagement with residents. At this stage, we are asking local residents relatively general questions to establish a benchmark, and depending on your responses we are planning further surveying and focus groups to understand your relationship with your council. Personal demographic information will be used anonymously and you will never be identified in any results. The collected data will be provided to the local council only in aggregate. You can find our contact details at the bottom of this survey. The survey is estimated to take about 5 minutes. We know this can take a while and appreciate you participating. If you believe this is helpful, we will appreciate greatly if you pass along the survey to family or friends. Thank you.
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Do you live in an urban or rural area? *
What is the first half of your postal code?
What is your identified gender? *
What is your age? *
What is your most recent educational qualification? *
What best describes your employment status? *
If you are employed, how would you describe your income?
Clear selection
What type of phone do you have?
Clear selection
Do you know the make or model?
When did you buy your phone?
Clear selection
How many apps do you think you use on a daily basis?
Clear selection
How often do you think you check or use your phone?
Clear selection
How would you rate your technological knowledge?
Extremely limited/None at all
Advanced knowledge
Clear selection
Do you drive?
Clear selection
When on the roads, do you notice problems with the infrastructure such as potholes, broken street lights, etc?
Clear selection
Are these issues common where you live?
What is your preferred way to communicate an issue in your local area? (Such as a broken lamp post, pothole, recycling issue)
If you answered the first option above – why would you not report an issue?
Have you ever reported an issue to your local council?
Clear selection
What was the issue?
Which of the earlier mentioned methods did you use to report the issue?
Was the issue resolved?
Clear selection
Are you satisfied with your ability to report and resolve issues in your local community?
Clear selection
How likely are you to download an additional app and use your smart phone to report such issues?
Not likely at all
Very likely
Clear selection
What would be your preferred way to report out of the following options:
Clear selection
Why did you choose this option?
Would you talk to an AI voice assistant (a chatbot) instead of a real person if you call your local council to report an issue?
Clear selection
Why/why not?
What would be more effective to improve the state of infrastructure: Resident reports or automatic monitoring through technology?
Clear selection
Why?
Are you interested in knowing what issues have already been reported by other residents?
Clear selection
If you were to report a problem, would you report it while you are next to it or wait till you got home?
Clear selection
If you were to report a problem, how interested are you to receive feedback on progress?
Not interested
Very interested
Clear selection
If you were to report a problem, would you rather...
Clear selection
Thank you for filling out this survey!
This survey is conducted by Viapontica Analytics in cooperation with funding provided by GovTech Catalyst. Viapontica Analytics is the trading name of Viapontica Ltd, registered number SC612931. You can send questions and concerns to surveys@viapontica.uk. Thank you.
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