jTask CCMP Training Course - Sample Quiz (16)
These questions are a selection from the quizzes that students complete during the jTask CCMP Training Course. As part of the course students complete over 110 questions about the ACMP Standard for Change Management and Code of Ethics to prepare them for the CCMP exam. Allow ~25 minutes for this Quiz. Allocate 1 min 12 sec per question, this is the amount of time you will have for the actual CCMP exam question. Good Luck.
What should the Case for Change include?
Information on who is accountable if the change effort fails
A detailed list of names of key stakeholders that are not supportive of the change effort and need to be sold on its value
A clear description of the consequences of not changing
A clear description of what to do if the change is not successful
You work for IT, helping customer support to implement a new social media platform. You met with Customer Support and told them that you have a conflict of interest because your partner is the new social media company’s VP Sales. What ACMP Ethical Standard Duty were you fulfilling?
Duty of Honesty
Duty of Advancing the Discipline & Supporting Practitioners
Duty of Respect
Duty of Fairness
What are Accountable Sponsors required to do?
Present the case for change to all impacted stakeholders
Perform the day-to-day work of driving the change
Attend all executive status meetings
Bring the change to completion
What part of the Sustainability strategy does rewards and recognition embed in the organization?
Typically, it is not linked on Change management Projects
Cost reductions and improvements in employee productivity
Return on Investment
Behaviors required by the change
What is the stated purpose of the Evaluate Change Impact and Organizational Readiness process?
Complete the organization Change Readiness evaluation to create the Change Management Plan
Review the overall change and how it will impact the organization and whether it is ready and able to adopt the proposed change
Evaluate the Change Impacts and determine organization Go-live Readiness
Assess and measure Organization capability to execute the Change set out in the Business Case
How does Execute the Change Management Plan address the implementation processes for performing the change activities?
It updates the change management plan as circumstances change
It identifies gaps between what is expected and what is completed
It monitors, measures and controls delivery against the baseline plans
It indicates readiness to complete the plan
What should the Measurement and Benefit Realization Plan include?
Historic performance on key objectives and goals
Current baseline performance on key objectives and goals
Current baseline on goals that are missed and will need mitigation strategies
Current baseline metrics on change management workstream performance
The purpose of Develop the Sponsorship Strategy is to create a high-level approach for preparing and leveraging the sponsors to promote, gain support for, and drive adoption of a change. Which Change Management Role is responsible for the Sponsorship strategy?
Change Management Practitioner
Change Management Lead
How should the transfer of ownership from change resources to stakeholder operational resources be evidenced?
Written agreement of both parties.
Meeting notes from the change resources to stakeholder operational resources final meeting
An informal hand-off is typical and fine
What level of detail should the Change Management Plan reflect?
The potential return on investment
The number of stakeholders impacted
The complexity and risk of the change effort
The seniority of the Project Team
When does a dip in performance due to an individual’s normal reaction to change occur?
Disruption can occur at various times throughout the transitional process before the future state is achieved
Disruption only occurs after a Project goes live
Disruption never occurs. Change is constant and continuous
Disruption occurs immediately before Go live as End-users prepare for the change
What needs to be assessed as part of Change Impact Assessment?
How stakeholders will be impacted by the planned communications
How stakeholders will be impacted by planned training
How stakeholders will be impacted by the change
How stakeholders will be impacted by Change Impact mitigations
Finish the sentence, “Organizational Alignment and Change Management Alignment is an important element of successful change initiatives Leaders must have …
Clarity of purpose and focus to align people, processes, systems, and structures in times of change
Clear vision and governance structure
Regular Steering committee and staff meetings
Separate the change activity from the Corporate objectives
Which of the following roles is created to support stakeholders’ results?
Change Management Practitioner
Change Management Team
Change Management Lead
Change is managed at both the organizational and individual levels. Which of the following Change is managed at an organizational level?
Management of Organizational Change is the responsibility of the Project Team not the Change Management Team
Prioritization of change initiatives in an effort to monitor change fatigue and saturation, as well as build change agility
Survey analysis of end-user responses to a planned Change initiative
Current sponsor commitment, which may provide a solid basis for or be an impediment to the change
What does Learning Capabilities assessment focus on?
Resource and budget estimates for training
What new software stakeholders need to use and what they need to do differently
Job skills and roles in the future state
Future technical, social, and behavioral skills and abilities required
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