Wakefield High School Student Technical Support Request Form
Please complete this form if you are a Wakefield student and you need technical support.
If you have a laptop issue that requires you to turn in your laptop for replacement or repair, please CLEAN YOUR LAPTOP, then wait for further instructions from Ms. Stokes-Beverley, Wakefield's Instructional Technology Coordinator.
NOTE: This form is for WAKEFIELD STUDENTS ONLY. Staff members needing technical assistance should email or call the Arlington Public Schools Service Support Center.
Student Name (Last, First)
Student ID Number
Email address (Parent or Student)
Device Asset Tag Number (The number on the blue sticker on the back of your computer) If you cannot read it, skip this question.
What is the issue with your laptop/what type of technical support do you need? Check all that apply. If your issue is not listed here, check Other and explain your issue in detail.
Battery Issue/Device Not Charging
Global Protect Issue
Laptop is running High Sierra, or Big Sur (Big Sur is not approved for APS MacBooks at this time) and needs to be reimaged ⚠️
Laptop Will Not Turn On
Locked Laptop-Six Characters Needed To Unlock
Lost or Stolen Laptop
Microphone/Sound/Camera Issue in Microsoft Teams
Microphone/Sound Issue-Other than Teams
Microsoft Teams needs to be updated and requires an administrative password
Password Issue-Cannot log in to yourMacBook
Password Issue-Cannot log in to MyAccess@APS
Screen Damage/Lines on Screen/Cracked Screen
Please read this carefully: Once you submit this form, please check the email address that you entered on this form for a response. You will receive a response within one school day. If you do not see a response, check your junk or spam folder. Responses are not sent after school hours, on Saturdays, Sundays, holidays, school closures, or break periods (winter break, spring break). DO NOT SEND MULTIPLE TICKETS WITHIN 24 HOURS FOR THE SAME ISSUE. Once you've read this, type in the number 305 on the line below.
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This form was created inside of Arlington Public Schools.